Rachael Dean
Glenn Heights,Texas
Summary
Dedicated employee focused on completing work quickly and consistently to exceed targets. Highly motivated and reliable team member accustomed to taking on challenging tasks. I have a strong work ethic, adaptability, and exceptional intrapersonal skills. Adept at working effectively unsupervised and mastering new skills. Advanced problem solving skills. Well-organized professional with solid background in project, and team management over my 23-year career.
Overview
24
24
years of professional experience
Work History
Sr. Admin Customer Support
UT Southwestern
Dallas, TX
06.2024 - Current
- Coordinated work activities to achieve high-volume work expectations to meet operational requirements.
- Worked with upper management to develop measurement criteria and metrics.
- Monitor and report on daily operational metrics to ensure appropriate delegation and timely resolutions to customer issues.
- Responsible for providing suppliers' payment details regarding past-due payments. And if any roadblocks exist that would impede timely payment.
OUTSIDE PLANT ENGINEERING MANAGER
AT&T
Grand Prairie, TX
05.2014 - 07.2023
- Directed and supervised 2 non-management technical associates on daily operations
- Inventoried equipment and maintained inventory databases and systems
- Created projects for all battery and power replacement requirements to maintain battery back up as capabilities as mandated by the FCC
- Ordered equipment, cards, and created time steps for technicians
- Provided technical guidance on outside plant engineering projects
- Facilitated cross functional collaboration with peers involved in the turn up of equipment processes
- Created, published, and maintained up-to-date process documentation for future feasibility based on available technologies and resources
- Reviewed and approved project design changes for compatibility with other design elements
TECHNICAL ASSOCIATE
AT&T
Fort Worth, TX
01.2001 - 05.2014
- Built inventory equipment repository in required systems
- Updated and managed multiple shared drives and databases
- Created scripts to automate routine tasks associated with system administration
- Performed system administration tasks
- Ordered equipment and cards per projects as requested by Engineers and Planners
- Gathered information from multiple sources to help my supervisor make technical decisions or suggestions
- Supported non-technical users by quickly investigating and resolving hardware and software issues
- Followed predefined procedures to evaluate, solve, and escalate product-related issues
Education
HIGH SCHOOL DIPLOMA -
Trinity HS
Euless, TX06.1993
Skills
- Microsoft Word
- Excel
- PowerPoint
- Workforce Management
- Verbal Communication
- Written Communication
- Quick Learning
- Multi-tasking
- Reliability
- Attention to Detail
- Networking
- Collaboration
- Time Management
Accomplishments
- Received a Team Award for completing a high profile and high priority project before the due date.
- Outstanding performance collaborating with peers to meet the customer demand for service.
- Maintained 0 vehicle accidents, citations, or safety incidents yearly.
References
- Clayton Martin, 817-781-5819
- Carla Coleman, 817-825-7517
- Leo Rendon, 817-223-4506
- John Heiden, 918-200-3293
Community Service
- Every Christmas in lieu of buying gifts for each other my family donates funds to either a charity that is close to our hearts or a local family we know who need help during the holidays.
- Once a year I collaborate with family and friends to donate clothing and miscellaneous household items to local shelters.
Timeline
Sr. Admin Customer Support
UT Southwestern
06.2024 - Current
OUTSIDE PLANT ENGINEERING MANAGER
AT&T
05.2014 - 07.2023
TECHNICAL ASSOCIATE
AT&T
01.2001 - 05.2014
HIGH SCHOOL DIPLOMA -
Trinity HS
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