Rachael Greer
New Castle
Summary
Certified Patient Care Technician with extensive experience in surgical clerical support, dietary supervision, and patient care management. A dedicated problem solver who excels in fast-paced healthcare environments through adaptability and strong leadership.
Overview
19
19
years of professional experience
Work History
Same Day Surgery Clerk
Henry Community Health
New Castle
04.2018 - Current
- Managed daily office schedules and coordinated pre-operative patient appointments to maximize clinical efficiency. Improved appointment adherence and minimized wait times across the same-day surgery unit.
- Facilitated seamless interdepartmental communication between attending surgeons, nursing teams, and administrative personnel. Enhanced workflow continuity and accelerated critical patient care transitions.
- Supervised front desk operations and administered patient registration systems to maintain high standards of service. Elevated patient satisfaction scores by delivering prompt assistance during the admissions process.
- Monitored and managed medical inventory levels to prevent shortages of essential clinical supplies. Cut supply costs by 15% through proactive vendor coordination and accurate usage tracking.
- Supported nursing and medical staff by resolving operational bottlenecks and prioritizing urgent administrative tasks. Allowed clinical personnel to focus on direct patient care, boosting overall unit productivity.
- Established structured communication channels between multidisciplinary healthcare teams to track patient status updates. Eliminated communication gaps and expedited surgical prep timelines for incoming patients.
- Reorganized physical and electronic filing systems to optimize patient record retrieval for medical staff. Significantly reduced information retrieval times during critical pre-operative evaluations.
- Supervised daily front desk activities, assisting incoming patients and resolving scheduling conflicts efficiently. Maintained a welcoming environment that improved overall patient intake ratings.
- Audited patient registration entries to verify insurance details, personal data, and consent documentation prior to procedures. Decreased billing error rates and prevented delays in surgical schedule execution.
- Coordinated medical supply ordering schedules based on projected surgical volumes and departmental requirements. Maintained optimal inventory levels without exceeding budget constraints or causing supply stockouts.
- Managed high-volume phone communications to address pre-procedure patient inquiries and align clinical appointments. Ensured comprehensive patient preparation, resulting in smoother daily surgical operations.
Day Care Assistant
Kiddn' Around Daycare
New Castle
07.2016 - 07.2020
- Designed and executed daily storytelling sessions that enhanced young learners' listening skills and vocabulary comprehension. As a result, children demonstrated improved language retention and actively participated during daily read-aloud activities.
- Supervised playground activities and enforced safety protocols to maintain a secure environment for up to 20 children. These proactive risk management efforts reduced incident reports and minor injuries by 40% over six months.
- Established comprehensive daily hygiene routines, teaching children proper handwashing, personal care, and sanitation habits. This initiative led to a cleaner facility environment and significantly lowered seasonal illness transmission among toddlers.
- Monitored individual developmental milestones and provided targeted assistance to children requiring additional behavioral or physical support. Through tailored guidance, 95% of children reached their key early learning benchmarks ahead of schedule.
- Conducted daily progress briefings with parents to share detailed observations on child behavior, meal tracking, and milestone achievements. This open communication strategy boosted parent satisfaction scores and built strong, trusting relationships.
- Managed the continuous cleaning and sanitization of play areas, learning spaces, and equipment to comply with strict health standards. As a result, the facility consistently achieved flawless health inspection ratings during quarterly audits.
- Led structured arts and crafts workshops to foster fine motor skills, color recognition, and creative expression in toddlers. The engaging projects boosted child satisfaction and provided parents with tangible evidence of daily progress.
- Coordinated daily schedules encompassing meal times, quiet rest periods, and structured learning activities to maintain an organized classroom. This systematic routine improved transition times between activities and fostered a calmer learning atmosphere.
- Partnered closely with senior childcare professionals to refine daily activity plans and optimize classroom layout for maximum safety. These collaborative enhancements optimized workflow and created a more efficient, engaging care environment.
Dietary Assistant / Relief Supervisor
Henry Community Health
New Castle
07.2015 - 05.2018
- Oversaw kitchen operations and coordinated weekend shift workflows to ensure seamless meal preparation and tray assembly for hospital patients. By implementing strict quality checks, patient dietary compliance improved while maintaining exceptional sanitation standards.
- Directed food delivery and tray assembly processes to ensure accurate meal distribution according to specialized clinical diet orders.
- Managed kitchen staff efficiently during peak meal times, leading to a noticeable reduction in delivery delays.
- Facilitated comprehensive onboarding and hands-on training programs for incoming dietary personnel across all shift routines. This structured instruction significantly enhanced team performance, reduced initial errors, and improved overall kitchen safety.
- Collaborated closely with clinical nutrition staff to collect patient menu selections and verify complex dietary restrictions. As a result of this close coordination, patient satisfaction scores regarding meal accuracy increased consistently.
- Supervised relief operations during high-volume periods to manage meal assembly, dishwashing schedules, and general kitchen cleanliness. Standardized food prep protocols, which minimized food waste and guaranteed full compliance with health regulations.
- Led weekend kitchen operations as a relief supervisor, directly managing shift assignments and inventory distribution. Successfully maintained continuous operational flow and high sanitation benchmarks without increasing labor costs.
- Mentored new dietary aides on safe food handling, tray accuracy standards, and sanitation protocols. This proactive training approach lowered onboarding time for new hires while reinforcing departmental compliance metrics.
- Managed tray line assembly and dishwashing routines to sustain optimal kitchen throughput during peak service hours. Reorganized workflow stations, which decreased meal turnaround times and improved kitchen sanitation efficiency.
- Served as relief supervisor overseeing dietary staff to ensure accurate, timely, and hygienic meal service across multiple units.
- Introduced rigorous tray auditing steps, virtually eliminating diet order misconfigurations.
- Trained incoming dietary staff on proper meal assembly, sanitization methods, and patient interaction protocols. Elevated overall team competency, leading to higher accuracy during daily food delivery cycles.
Paraprofessional Teacher Assistant
Kid's Korner Preschool
New Castle
08.2007 - 05.2009
- Supported daily instructional activities by facilitating small group reading and math exercises tailored to diverse learning styles. As a result, student engagement increased significantly and core subject comprehension improved across the classroom.
- Implemented consistent positive behavior reinforcement techniques to manage classroom dynamics and reduce disruptions during transitions. This structured approach led to a noticeable decrease in behavioral incidents and created a more focused learning environment.
- Prepared specialized instructional materials and organized classroom resources daily to ensure seamless lesson execution. Consequently, lesson preparation efficiency improved, allowing teachers to dedicate more time to direct student interaction.
- Delivered tailored one-on-one assistance to students with special needs by adapting learning tools and providing continuous encouragement. Through these individualized accommodations, all assigned students successfully met their monthly developmental and academic milestones.
- Maintained transparent communication with parents regarding daily progress, behavioral updates, and developmental achievements. This proactive engagement strengthened parent-teacher partnerships and fostered a supportive home-school learning ecosystem.
- Collaborated closely with the lead teacher to design engaging, age-appropriate lesson plans aligned with educational standards. The enhanced curriculum boosted student participation and received enthusiastic feedback during quarterly assessments.
- Monitored indoor and outdoor recreational activities to ensure strict adherence to safety protocols while promoting physical development. Active supervision successfully prevented playground accidents while encouraging inclusive, cooperative play.
- Reinforced daily classroom routines and schedules consistently to establish a predictable, safe learning environment for early childhood students. This structured consistency fostered greater independence in students and improved overall daily task completion.
- Assessed individual learning paces to provide targeted academic support to struggling students during quiet study times. This personalized attention helped elevate reading readiness scores across the group over the course of the academic year.
- Reorganized educational supplies and sensory bins to create an accessible, highly structured learning environment. The optimized system saved valuable transition time between subject modules and promoted student responsibility during cleanup.
- Guided large groups of students through outdoor educational activities while maintaining active supervision and group cohesion. This balance of safety and freedom encouraged physical fitness and curiosity in natural environments.
Education
CPCT/A -
Certified Patient Care Technician/Assistant Training Program
Child Development Associate (CDA) - Early Childhood Care And Education
Ivy Tech Community College of Indiana, Muncie
New Castle, Indiana 01.2011 - 05.2011
High School Diploma -
New Castle Chrysler High School
New Castle, IndianaSkills
- Flexibility
- Multitasking
- Organization
- Problem Solving
- Time Management
- Adaptability
- Team Work
- Google Doc
- Microsoft Word
Personal Information
Title: Surgical Clerk & Patient Assistant
Timeline
Same Day Surgery Clerk
Henry Community Health
04.2018 - Current
Day Care Assistant
Kiddn' Around Daycare
07.2016 - 07.2020
Dietary Assistant / Relief Supervisor
Henry Community Health
07.2015 - 05.2018
Child Development Associate (CDA) - Early Childhood Care And Education
Ivy Tech Community College of Indiana, Muncie
01.2011 - 05.2011
Paraprofessional Teacher Assistant
Kid's Korner Preschool
08.2007 - 05.2009
CPCT/A -
Certified Patient Care Technician/Assistant Training Program
High School Diploma -
New Castle Chrysler High School