Rachael Hicks
Henderson
Summary
Highly knowledgeable individual with a successful track record of designing tailored treatment plans for clients. Proven ability to educate clients on proper skincare routines and the benefits of aesthetic treatments. Experienced in analyzing skin type and condition to develop a comprehensive skincare plan for each individual. Committed to providing excellent customer service and building long-term relationships with clients.
Overview
13
13
years of professional experience
Work History
Licensed Advanced Esthetician Acne Specialist/Business Owner
Mint Skincare & Wax Studio
02.2021 - 08.2024
- Managed day to day responsibilities of running a small business and staff
- Managed employees from training, sales, treatment protocols
- Retail sales and inventory control and management
- Developed individualized product and treatment plan, in person or virtual
- Highly skilled in Advanced facials, peels, micro needling, dermaplaning, micro skin tag removal, micro channeling, all body waxing, Microcurrent, LED treatments microdermabrasion, HiFU, Laser hair removal
- Trained in tattoo removal, Clear & Brilliant, Spectra, hair removal & IPL
- Acne Specialist developed advanced acne care individual to each client
- Administrative tasks, including product inventory checks, charting and consultations, bookings, all duties related to running a small business
- Analyzed skin condition and made appropriate product recommendations
- Fostered friendly, warm and exceptional customer experience, built a strong trusting relationship with each client which is vital to my success by listening to each concern and being empathetic to everyone
- Handled a busy schedule which involved flexibility and the ability to multitask while staying on time
- Perform and excel in a wide variety of Esthetic services
Licensed Master Esthetician/Acne Specialist
Saving Faces Skin Clinic
08.2017 - 05.2020
- Acne Specialist developed advanced acne care individual to each client
- Developed individualized product and treatment plan, in person or virtual
- Highly skilled in Advanced facials, peels, micro needling, dermaplaning, micro ski tag removal, micro channeling, all body waxing, microcurrent, LED treatments microdermabrasion, makeup, lash lifts, tinting
- Analyzed skin condition and made appropriate product recommendations
- Fostered friendly, warm and exceptional customer experience, built a strong trusting relationship with each client which is vital to my success by listening to each concern and being empathetic to everyone
- Perform and excel in a wide variety of Esthetic services
Lead Esthetician/Spa Receptionist
V Spa
12.2014 - 06.2017
- Responsible to create, train and execute new monthly spa treatments throughout the Spa
- Performed Facials, body treatments, body waxing, peels, microdermabrasion
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct order processes
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
- Drove operational improvements which resulted in savings and improved profit margins
- Multi-tasking by handling phones, scheduling appointment, checking in client before services and receiving payments after service completion
- Handled high priority clients while performing day-to-day activities of the spa to maximize profits
- Performed a high level of customer services in and out of the treatment room
- Developed treatment plans according to individual client needs
- Exceeded monthly sales goals
Cosmetic Sales/Make-up Artist
Lancome & Clinique/Macy’s
01.2013 - 01.2015
- Cosmetics sales for two popular counters, Lancôme & Clinique
- Exceeded all weekly/monthly sales quotas
- Developed relationships with repeat customer base
- Assisted with special events, product launches and holiday promotions
- Collaborated with sales team, and Account Executives to ensure target goals were met
- Inventory management
Lead Receptionist/Esthetic Assistant
Sonya Dakar Skin Clinic
01.2012 - 01.2015
- Company Overview: This was a high-end celebrity skin clinic
- I was the first person they would encounter, my job was to quickly and confidentially meet their needs in the upmost professional way
- Product sales and recommendations
- Answer phones, schedule appointments, charting, filing
- Monitor and maintain retail products
- Clean & organize treatment rooms
- This was a high-end celebrity skin clinic
Education
Advanced Aesthetics - Advanced Aesthetics/Laser Technician
Advanced Aesthetics
Las Vegas01-2023
Master Esthetician - Master Aethetics
Clover Park Technical College
WA01-2014
Skills
- Facials and microdermabrasion
- Waxing and laser hair removal
- Microneedling
- Chemical facial peels
- Skin rejuvenation
- Detox body wraps
- Microchanneling
- Spa retail sales
- Guest services expertise
- Customer consultation
Timeline
Licensed Advanced Esthetician Acne Specialist/Business Owner
Mint Skincare & Wax Studio
02.2021 - 08.2024
Licensed Master Esthetician/Acne Specialist
Saving Faces Skin Clinic
08.2017 - 05.2020
Lead Esthetician/Spa Receptionist
V Spa
12.2014 - 06.2017
Cosmetic Sales/Make-up Artist
Lancome & Clinique/Macy’s
01.2013 - 01.2015
Lead Receptionist/Esthetic Assistant
Sonya Dakar Skin Clinic
01.2012 - 01.2015
Advanced Aesthetics - Advanced Aesthetics/Laser Technician
Advanced Aesthetics
Master Esthetician - Master Aethetics
Clover Park Technical College
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