RACHAEL HODGE
Milliken,CO
Overview
5
5
years of professional experience
Work History
Security Patrol Officer
PalAmerica Security
11.2023 - Current
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Patrol Officer
Securitas Securty, USA
12.2022 - 08.2023
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored criminal activity in community to identify suspicious activity.
DRIVE UP AND GO (DUG) LEAD AND ASSOCIATE
Safeway
10.2020 - 10.2022
- Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution
- Must be able to lead DUG Clerks/Shoppers on the Drive Up & Go equipment, proper shopping of perishable items, guest service and to follow company procedures and guidelines
- Lead all aspects of DUG operations
- Review and manage 'Metrics That Matter' on a daily/weekly basis with DUG crew and Store Director
- Ensure DUG department meets standards for cleanliness, organization and all marketing materials are fresh
- Facilitate training for all DUG crew members, including 'on-demand' crew members
- Ensure all DUG crew members are following proper processes and procedures
- Ensure guest satisfaction with the DUG experience
- Ensure all orders are shopped and staged on time prior to guest arrival time
- Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness)
- Facilitate store crew member awareness.
OFFICE ASSISTANT
One Earth Landscape, Inc
05.2019 - 10.2020
- Filing Answering Phones Matching invoices to statements General office work
Education
HIGH SCHOOL DIPLOMA -
Fort Collins High School
Fort Collins, CO05.2021
Skills
- Customer Interaction
- Maintaining Clean Work Areas
- Inventory Control Processes
- Customer Inquiries
- Item Scanning
- Customer Loyalty
- Clerical Support
- POS Transactions
- Portion Control
- Store OperationsLog Reviews
- Retail Effectiveness
- Performance Goals Compliance Requirements
- Suggestive Selling
- Operational Efficiency
- Excellent Verbal Communication Skills
Timeline
Security Patrol Officer
PalAmerica Security
11.2023 - Current
Security Patrol Officer
Securitas Securty, USA
12.2022 - 08.2023
DRIVE UP AND GO (DUG) LEAD AND ASSOCIATE
Safeway
10.2020 - 10.2022
OFFICE ASSISTANT
One Earth Landscape, Inc
05.2019 - 10.2020
HIGH SCHOOL DIPLOMA -
Fort Collins High School
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