Rachael Hoven
Casper,United States
Summary
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
3
3
years of professional experience
Work History
Veterinary Assistant
Hound & Katt Veterinarian
Casper, WY
08.2023 - Current
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Provided emotional support to pet owners during difficult times.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Provided detailed patient care instructions to pet owners.
Barista
The Perfect Cup
Casper, WY
08.2022 - 03.2023
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
Barista Trainer
Starbucks, Target
Casper, WY
07.2021 - 11.2022
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
High School Diploma -
Natrona County High School
Casper, WY05-2022
Skills
- Veterinary standards and procedures
- Patient Flow Management
- Appointment Scheduling
- Client Education
- Opening and closing duties
- Safe Food Handling
- Speedy and efficient
- Friendly and outgoing
Timeline
Veterinary Assistant
Hound & Katt Veterinarian
08.2023 - Current
Barista
The Perfect Cup
08.2022 - 03.2023
Barista Trainer
Starbucks, Target
07.2021 - 11.2022
High School Diploma -
Natrona County High School
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