Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachael Jones

Lisbon,OH

Summary

Organized and dependable leader eager to lead and grow your organization with a positive attitude. Skilled at working independently and collaboratively in a team environment. Expertise in implementing outstanding time management, strategic planning, problem-solving, and communication skills. Proven ability to learn quickly and adapt to new situations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Stay-at-Home Parent

Self
08.2019 - Current
  • Manage household budget and finances, including bill payments, expense tracking, and savings strategies.
  • Coordinate and organize family schedules, including appointments, extracurricular activities, and social engagements.
  • Provide emotional support, guidance, and supervision for child, fostering his growth and development.
  • Implement educational activities and routines to support child's learning and skill development.

CommOps 3, Fulfillment (Quota)

Comcast
05.2015 - 08.2019
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to technician schedules as needed.
  • Resolved customer escalation requests via email and telephone by coordinating with supervisors and other team members.
  • Optimized scheduling processes by implementing multiple software tools and organizational systems.
  • Exceeded performance metrics consistently by effectively managing time and prioritizing tasks according to urgency.

CommOps 3, Fulfillment (Router)

Comcast
05.2008 - 05.2015
  • Directed, dispatched, routed and tracked 65-120 fleet vehicles calmly and effectively ensuring to adhere to customers specified time frame.
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Coordinated customer escalations in professional manner by working with technicians and technical operation supervisors.
  • Involved in process development, round table, tasks group and brainstorming sessions.

Lead Dispatcher, Network Operations Center

Comcast
06.2005 - 05.2008
  • Assisted supervisors by overseeing staff, delegating tasks, trainings, interviewing, procedure development and maintaining reports.
  • Provided feedback on agent performance, contributing to ongoing professional development, mentorship and to improve overall department performance.
  • Motivated and assisted staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.

Dispatcher, Network Operations Center

AT&T
01.2001 - 06.2005
  • Answered average of 100 internal phone calls in face-paced call center environment daily.
  • Assisted technicians by closing out open work orders and trouble-shooting while they were in customer's home.
  • Monitored network and dispatched field personnel to scene of outages.
  • Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.

Education

Some College (No Degree) - Culinary Arts

Community College of Allegheny County
Pittsburgh, PA

High School Diploma -

East Liverpool High School
East Liverpool, OH
1998

Skills

  • Ethical Leadership
  • Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Adaptability
  • Strategic Planning
  • Financial Management
  • Decision Making
  • Innovation
  • Strong Organizational Skills

Certification

  • Financial Coach Master Training, Dave Ramsey, April 2021
  • Customer Service Leadership Experience, Comcast, March 2007
  • Technical Operations Leadership Experience, Comcast, February 2006
  • CommPro 1-4 Certification, Comcast, September 2005-May 2006
  • NCTI Certificate of Graduation, Honor Graduate, Operations Center Tech Support 1, October 2005


Timeline

Stay-at-Home Parent

Self
08.2019 - Current

CommOps 3, Fulfillment (Quota)

Comcast
05.2015 - 08.2019

CommOps 3, Fulfillment (Router)

Comcast
05.2008 - 05.2015

Lead Dispatcher, Network Operations Center

Comcast
06.2005 - 05.2008

Dispatcher, Network Operations Center

AT&T
01.2001 - 06.2005

Some College (No Degree) - Culinary Arts

Community College of Allegheny County

High School Diploma -

East Liverpool High School

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Rachael Jones