Rachael Jones
Raymore,MO
Summary
Proven achiever with extensive experience in logistics and customer service, notably with Venus Logistics. Excelled in relationship building and problem-solving, ensuring timely and accurate deliveries. Skilled in truck loading and fostering rapport, I significantly contributed to team success and customer satisfaction, maintaining performance standards even under pressure. Professional and experienced mail delivery specialist, prepared for delivering mail and packages efficiently. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in route navigation, customer service, and time management. Valued for consistent performance and positive attitude in dynamic environments. Diligent [Desired Position] with proven ability to manage delivery routes and ensure timely mail distribution. Successfully maintained accurate records and provided excellent customer service, enhancing community trust. Demonstrated strong organizational skills and proactive approach to problem-solving.
Overview
10
10
years of professional experience
Work History
City Carrier Assistant
USPS
09.2024 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Delivery Associate and Driver Trainer
Venus Logistics
01.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
HOA Pool Attendant
Silver Lake Homes Association
05.2023 - 09.2023
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Checked side duty list for opening and closing procedures.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
Real Estate Agent
Keller Williams
07.2014 - 04.2016
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Education
Longview Communtiy College
Lee's Summit, MOHigh School Diploma -
Belton High School
Belton, MO05.1994
Skills
- Issue Reporting
- Relationships and rapport
- Truck loading
- End-Of-Run Report (EOR)
Timeline
City Carrier Assistant
USPS
09.2024 - Current
HOA Pool Attendant
Silver Lake Homes Association
05.2023 - 09.2023
Delivery Associate and Driver Trainer
Venus Logistics
01.2020 - Current
Real Estate Agent
Keller Williams
07.2014 - 04.2016
Longview Communtiy College
High School Diploma -
Belton High School
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