Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Rachael Karlin

San Diego,CA

Summary

Dynamic Lead Case Manager with Coastal Medical Group, excelling in case management and cross-functional collaboration. Enhanced patient care for over 180 monthly cases, boosting company revenue through strategic relationship building. Proficient in EMR systems and adept at fostering team cohesion, ensuring seamless operations and exceptional outcomes. Committed to delivering exceptional outcomes in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Lead Case Manager

Coastal Medical Group
San Diego, CA
10.2023 - Current
  • Managed comprehensive medical treatment for over 180 patients monthly, from intake through surgery, ensuring streamlined coordination and optimal care outcomes for diverse patient cases.
  • Coordinated scheduling, referrals, imaging, billing, authorizations, medical clearances, and surgical procedures as ordered by providers, while maintaining organization of patient records, reports, MRIs, and liens into EMR systems to support legal cases.
  • Served as the main point of contact for Attorneys, Patients, and Doctors to ensure patients receive timely medical care and seamless communication in med-legal processes.
  • Led website project management for the company’s custom EHR system, including design, functionality, and logistics for the utilization of a user-friendly platform for case managers, providers, and Law offices.
  • Strengthened business relationships with outside providers by increasing referrals, directly contributing to enhancing the company’s network and revenue system.
  • Implemented a surgical clearance for personal injury (PI) spine surgery candidates, helping CMG avoid financial losses due to case settlements and protecting the company’s profitability.

Community Health Worker/Health Screener

UCSD Health - Asylum Seekers Project
San Diego, CA
12.2022 - 10.2023
  • Worked closely with medical providers and facilitated regular health screenings/assessments for asylum seekers to identify health risks with appropriate health services and resources.
  • Accurately inputted patient data into electronic medical records (EMRs) in a timely and efficient manner, ensuring the quality and completeness of the data.
  • Provided culturally responsive care and successfully met and exceeded program targets for a diverse range of asylum seekers.

NGO Volunteer Support

International Volunteer HQ - Youth Support
Rome, Italy
06.2023 - 07.2025
  • Mentored and provided emotional support to underprivileged youth from disadvantaged backgrounds and neighborhoods.
  • Organized and facilitated group activities and workshops on life skills, academic support, and promoted cultural exchange.
  • Built relationships with community members, and demonstrated a high level of teamwork to ensure quality program operations and delivery of quality services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Server

Dunedin New Zealand Eats
San Diego, CA
07.2021 - 01.2023
  • Provided excellent customer service and addressed needs and concerns resulting in customer satisfaction and increased repeat business.
  • Effectively managed multiple tables simultaneously, ensuring all guests received prompt/attentive service, increasing table turnover rate with revenue, and sales.
  • Worked collaboratively with other servers, bussers, and hosts resulting in high productivity and maintaining a smooth operation.

Education

Bachelor of Science - Public Health

San Diego State University | College of Health and Human Services School of Public Health
San Diego, CA
05.2023

Associate of Arts - Liberal Arts and Sciences

MiraCosta College
Oceanside, CA
05-2021

Skills

  • Multitasking and organization
  • Conflict resolution
  • Cross-functional collaboration
  • Relationship building
  • Case management
  • Verbal and written communication
  • Customer Service and Sales
  • Time management
  • Documentation and reporting
  • EMR systems
  • Medical billing
  • Emotional awareness

Affiliations

Bodybuilding, Snowboarding, collecting vinyls, cooking

References

References available upon request.

Timeline

Lead Case Manager

Coastal Medical Group
10.2023 - Current

NGO Volunteer Support

International Volunteer HQ - Youth Support
06.2023 - 07.2025

Community Health Worker/Health Screener

UCSD Health - Asylum Seekers Project
12.2022 - 10.2023

Server

Dunedin New Zealand Eats
07.2021 - 01.2023

Bachelor of Science - Public Health

San Diego State University | College of Health and Human Services School of Public Health

Associate of Arts - Liberal Arts and Sciences

MiraCosta College

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