Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Vizoso

Miami Lakes

Summary

Compassionate and dedicated Case Manager with extensive experience in coordinating care for individuals with diverse needs. Recognized for strong communication skills and a genuine passion for helping others, consistently striving to achieve optimal case outcomes through excellent problem-solving and conflict resolution abilities. Committed to fostering positive relationships and empowering clients on their journey to well-being.

Overview

3
3
years of professional experience

Work History

Lead Case Manager

International Remains Shipping Inc.
02.2025 - Current
  • Manage all active cases.
  • Serve as the main point of contact for families, funeral homes
  • Oversee preparation and review of customs documents.
  • Ensure all paperwork meets the standards of consulates, embassies, and airlines.
  • Track and resolve delays caused by documentation.
  • Arrange transportation schedules.
  • Supervise case managers or coordinators.
  • Provide training on international regulations and case managing.
  • Assign cases and oversee workloads.
  • Communicate with grieving families in a professional and compassionate manner.
  • Provide clear updates and resolve issues quickly to reduce stress for families.

Assistant Site Director

YMCA of South Florida
08.2024 - Current
  • I returned for the school year with YMCA, now working as an Assistant Site Director at a different school.
  • Assisted the Site Director in planning, implementing, and supervising daily after-school programs and activities.
  • Ensured the program met YMCA quality standards and safety guidelines.
  • Coordinated staff schedules to maintain appropriate child-to-staff ratios.
  • Led age-appropriate enrichment activities, including sports, arts, and educational games.
  • Created a positive and inclusive environment fostering social and emotional learning.
  • Supported hiring, onboarding, and training new staff members.
  • Acted as the primary supervisor in the Site Director’s absence.
  • Communicated regularly with parents to discuss their child’s progress and address concerns.
  • Maintained accurate attendance records, incident reports, and program documentation.
  • Ensured compliance with YMCA policies and state childcare regulations.

Camp Counselor

YMCA of South Florida
06.2024 - 08.2024
  • Continued working with YMCA, switched back to counselor for summer camp.
  • Developed daily schedules to ensure smooth transitions and a balanced mix of activities.
  • Promoted safety, assurance, and guidance for the children.
  • Provided direct care and supervision for groups of campers, ensuring their safety, well-being, and engagement throughout the day.
  • Monitored camper behavior and applied positive reinforcement and conflict resolution strategies when needed.
  • Supervised groups of 10 on field trips out of the school, maintaining safety for the kids and assurance to parents.
  • Conducted regular headcounts and ensured compliance with safety protocols during activities and transitions.
  • Maintained a clean, organized, and hazard-free camp environment.
  • Taught weekly valuable lessons to children.
  • Worked closely with fellow counselors and camp leadership to plan and execute special events, theme days, and group challenges.
  • Was commended by YMCA for having all children participating and excited for my planned activities.
  • Recognized as "Counselor of the Week" for demonstrating exceptional leadership and camper rapport.

Site Director

YMCA of South Florida
10.2023 - 06.2024
  • Promoted from counselor to Site Director within two months of working at YMCA.
  • Supported hiring, onboarding, and training new staff members.
  • Wrote incident reports with precise details.
  • Spoke to parents about any concerns, whether it was behavioral or academical.
  • Organized paperwork and made sure no information was missing.
  • Setup daily counselor schedule.
  • Ability to adapt to stressful environments and act quickly with tough decisions.
  • Counted daily attendance of both students and counselors as well as snacks.

Counselor

YMCA of South Florida
08.2023 - 10.2023
  • Supervised at least 20 children in a group.
  • Organized daily activities to keep children active and attentive.
  • Created a safe and comfortable environment for children and coworkers.
  • Set up a daily schedule that was easy to follow.
  • Distributed snacks in an orderly manner.
  • Aided in homework and guided children through questions.

Patient Care Secretary

VITAS Healthcare
06.2022 - 07.2022
  • Maintained an inpatient care log that noted patient medical history, medications, and diagnoses.
  • Responsible for all of scheduling for my team and all of those I covered.
  • Maintained accurate and organized patient records, including medical histories, treatment plans, and documentation required for compliance.
  • Managed incoming calls and correspondence, ensuring timely communication between patients, families, and healthcare providers.
  • Ensured all patient files met regulations and internal compliance standards.

Education

High School Diploma -

Academy of Advanced Academics
Miami, FL
06.2023

Skills

  • Progress monitoring
  • Case documentation
  • Individualized counseling
  • Critical thinking
  • Problem-solving
  • Multitasking and organization
  • Case management
  • Clear communication
  • Stress management
  • Staff education and training
  • Decision-making
  • Time management

Timeline

Lead Case Manager

International Remains Shipping Inc.
02.2025 - Current

Assistant Site Director

YMCA of South Florida
08.2024 - Current

Camp Counselor

YMCA of South Florida
06.2024 - 08.2024

Site Director

YMCA of South Florida
10.2023 - 06.2024

Counselor

YMCA of South Florida
08.2023 - 10.2023

Patient Care Secretary

VITAS Healthcare
06.2022 - 07.2022

High School Diploma -

Academy of Advanced Academics

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