Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Kling

Etters,PA

Summary

Dynamic professional with experience at Red Land High School and AT&T Wireless, excelling in customer service and organizational skills. Proven ability to enhance communication efficiency and streamline processes, resulting in improved productivity. Adept at data entry and time management, with a strong commitment to delivering exceptional results and fostering positive relationships.

Overview

26
26
years of professional experience

Work History

Office Aide

Red Land High School
10.2015 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.

Stay at Home Mother

N/A
12.2007 - 10.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Technical Customer Service Representative

AT&T Wireless
09.1999 - 12.2007
  • Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
  • Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Managed high call volume while maintaining a professional demeanor, ensuring a positive customer experience at all times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer inquiries and provided technical assistance over phone.

Education

High School Diploma -

Cedar Cliff High School
Camp Hill, PA

Skills

  • Scheduling appointments
  • Organizing and categorizing
  • Data entry
  • Professional and mature
  • Document management
  • Proofreading
  • Spreadsheet development
  • Customer service
  • Time management
  • File organization

Timeline

Office Aide

Red Land High School
10.2015 - Current

Stay at Home Mother

N/A
12.2007 - 10.2015

Technical Customer Service Representative

AT&T Wireless
09.1999 - 12.2007

High School Diploma -

Cedar Cliff High School

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Rachael Kling