Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachael Lamoreaux

Rachael Lamoreaux

Coolidge,AZ

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Customer Service Cashier

Walmart
Coolidge, AZ
01.2023 - Current
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Greeted customers and provided friendly customer service.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed credit card transactions accurately and efficiently.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Operated cash registers to process payments for goods and services.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

HBA/Cosmetic Sales Associate

Walmart
Coolidge, AZ
01.2022 - Current
  • Built relationships with customers to ensure repeat business.
  • Identified customer needs and recommended appropriate cosmetic products.
  • Performed inventory counts and restocked shelves as needed.
  • Maintained displays and replenished merchandise according to store standards.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Provided excellent customer service to maintain a positive shopping experience.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Participated in team meetings discussing weekly goals and objectives.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Planned and completed group projects, working smoothly with others.

Sales Floor Associate Cashier

frys marketplace
Queen Creek, AZ
01.2022 - 12.2022
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Helped customers by answering questions and locating merchandise.
  • Performed regular cycle counts for accurate inventory tracking purposes.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Remained knowledgeable about current promotions, policies regarding payment and exchanges.
  • Supported team members with stocking shelves, inventory control, price changes and other tasks as needed.
  • Assisted customers with locating desired items in store.
  • Restocked shelves according to planograms while adhering to company standards for quality assurance.
  • Used product knowledge to suggest items to match client needs.
  • Created price tags and merchandise signs for new items.

Machine Operator

Zf Trw
Mesa, AZ
01.2021 - 09.2021
  • Monitored and observed production line to watch for pile-ups and jams.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Conducted regular safety audits to identify potential hazards or risks within working environment.
  • Load raw materials into machines according to specified measurements.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.

Office Manager

Primrose Schools
Mesa, AZ
05.2012 - 10.2013
  • Provided training to new hires on office policies and procedures.
  • Interpreted and communicated work procedures and company policies to staff.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Created and managed budgets for training and teambuilding activities.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Dental Front Office Coordinator

Comfort Care Dental- Dr. John Seasholtz, Ii, D.m.d
Queen Creek, AZ
02.2012 - 05.2012
  • Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Took customer payments and billed insurance companies for remaining balance.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Collected payments from patients and arranged payment schedules.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Arranged documents for insurance claims.
  • Verified, updated and entered patient information into system.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Completed relevant insurance and other claim forms.

Education

High School Diploma -

Mount Vernon
Salt Lake City, UT

Some College (No Degree) - Accounting and Computer Science

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

Vocational - Dental Assisting

American Institute of Dental Assisting
Mesa, AZ

Skills

  • Customer Complaint Resolution
  • Merchandise Restocking
  • Customer Service
  • Product Merchandising
  • Guest Services
  • Payment Collection
  • Cash Handling
  • Customer Satisfaction
  • Retail Merchandising
  • Telephone Management
  • POS System Operation
  • Customer Relationship Management (CRM)

References

References available upon request.

Timeline

Customer Service Cashier

Walmart
01.2023 - Current

HBA/Cosmetic Sales Associate

Walmart
01.2022 - Current

Sales Floor Associate Cashier

frys marketplace
01.2022 - 12.2022

Machine Operator

Zf Trw
01.2021 - 09.2021

Office Manager

Primrose Schools
05.2012 - 10.2013

Dental Front Office Coordinator

Comfort Care Dental- Dr. John Seasholtz, Ii, D.m.d
02.2012 - 05.2012

High School Diploma -

Mount Vernon

Some College (No Degree) - Accounting and Computer Science

Maricopa Community Colleges - Rio Salado Community College

Vocational - Dental Assisting

American Institute of Dental Assisting

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Rachael Lamoreaux