Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Lane

Hoxie,AR

Summary

Dynamic and detail-oriented professional with a proven track record at the City of Hoxie, excelling in data entry and customer service. Recognized for enhancing office organization and improving customer satisfaction through effective communication and multitasking skills. Committed to maintaining confidentiality and supporting team success in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Water Clerk

City of Hoxie
11.2019 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Enhanced communication with external vendors, ensuring timely delivery of office supplies.
  • Streamlined document retrieval, meticulously filing documents both physically and electronically.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Enhanced team morale, organizing staff events and fostering positive work environment.
  • Facilitated staff training sessions on new software, enhancing overall productivity.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Compiled and analyzed data to produce reports.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.
  • Edited documents to keep company materials free of grammar errors.
  • Coordinated and scheduled meetings and appointments.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Nurses Aide

1st Advantage Home Care
09.2016 - 11.2019
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
  • Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
  • Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
  • Assisted in patient mobility, improving their physical strength and independence with daily activities.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Streamlined workflow efficiency by stocking supplies, sterilizing equipment, and maintaining clean workstations for nurses'' use.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
  • Collaborated with interdisciplinary teams in developing individualized care plans that addressed each patient''s unique needs.
  • Improved patient outcomes by consistently following established protocols in wound dressing changes, catheter care, and medication administration assistance under nurse supervision.
  • Demonstrated excellent time management skills by prioritizing tasks based on urgency while maintaining high-quality patient care standards.
  • Participated in ongoing professional development, attending staff meetings and training sessions to stay current on best practices within the nursing profession.
  • Supported rehabilitation efforts within the facility through consistent encouragement of patients to participate in therapy sessions as prescribed by physicians or therapists.
  • Ensured adequate nutrition for patients by preparing meal trays according to dietary requirements and assisting with feeding if necessary.
  • Enhanced patient comfort by providing personalized care and addressing individual needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Nurses Aide

Lawrence Health Services
07.2007 - 12.2015
  • Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Facilitated smooth discharge processes through close coordination with nursing staff on post-discharge instructions for patients and caregivers.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Documented patient information and care activities in electronic health record.
  • Supported needs of 20+ residents under long-term care.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Delivered high-quality care to acute care patients in hospital facility.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
  • Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
  • Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
  • Assisted in patient mobility, improving their physical strength and independence with daily activities.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Streamlined workflow efficiency by stocking supplies, sterilizing equipment, and maintaining clean workstations for nurses'' use.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
  • Collaborated with interdisciplinary teams in developing individualized care plans that addressed each patient's unique needs.
  • Improved patient outcomes by consistently following established protocols in wound dressing changes, catheter care, and medication administration assistance under nurse supervision.
  • Demonstrated excellent time management skills by prioritizing tasks based on urgency while maintaining high-quality patient care standards.
  • Participated in ongoing professional development, attending staff meetings and training sessions to stay current on best practices within the nursing profession.
  • Supported rehabilitation efforts within the facility through consistent encouragement of patients to participate in therapy sessions as prescribed by physicians or therapists.
  • Ensured adequate nutrition for patients by preparing meal trays according to dietary requirements and assisting with feeding if necessary.
  • Enhanced patient comfort by providing personalized care and addressing individual needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients' complete range of motion exercises to prevent loss of function during care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Education

High School Diploma -

Hoxie School District
Hoxie, AR
05-2007

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Filing systems
  • Database entry
  • Prioritization
  • File maintenance
  • Document management
  • Database management
  • Research
  • Mail handling
  • Typing speed
  • File and database management
  • Spreadsheet development
  • Information security
  • Expense reports
  • Billing and coding
  • Scanning and copying
  • Handling payments
  • Confidentiality
  • Supply tracking
  • Verbal and writing communication
  • Multitasking
  • Attention to detail
  • Time management
  • Problem-solving
  • Organizational skills
  • Customer service
  • Teamwork and collaboration
  • Data entry
  • Professional and mature
  • Excellent communication
  • Record sorting and filing
  • Document typing and formatting
  • Records maintenance
  • Data recording
  • Document review
  • Staff training
  • Task prioritization
  • Inventory assessment
  • Basic bookkeeping
  • Decision-making
  • Invoice processing
  • Data gathering
  • Document editing
  • Regulatory compliance
  • Meeting planning
  • Schedule and calendar management

Timeline

Water Clerk

City of Hoxie
11.2019 - Current

Nurses Aide

1st Advantage Home Care
09.2016 - 11.2019

Nurses Aide

Lawrence Health Services
07.2007 - 12.2015

High School Diploma -

Hoxie School District

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