Summary
Overview
Work History
Education
Skills
Timeline
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Rachael LaPlante

Ferndale,WA

Summary

Adept Front Desk Attendant with a proven track record at Puget Hound, excelling in guest relations and Microsoft Office. Known for outstanding problem-solving abilities and a friendly demeanor, I significantly enhanced customer satisfaction and loyalty through personalized service and efficient multitasking. A collaborative team player, I consistently contributed to a welcoming and professional environment.

Overview

2
2
years of professional experience

Work History

Front Desk Attendant

Puget Hound
05.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
  • Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed customer transactions, prepared daily deposits, updated files, and processed registrations.
  • Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities.
  • Developed rapport with repeat clientele through personalized service efforts that fostered loyalty towards the establishment.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and daycare rooms.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
  • Communicated professionally with pet owners via phone, email, and text.
  • Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
  • Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.

Education

High School Diploma -

Ferndale High School
Ferndale, WA
06.2025

Skills

  • Strong multitasking
  • Problem-solving skills
  • Microsoft Office knowledge
  • Guest Relations
  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Adaptive and creative
  • Safe Food Handling
  • Active listener
  • Dog Behavior

Timeline

Front Desk Attendant

Puget Hound
05.2022 - Current

High School Diploma -

Ferndale High School

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Rachael LaPlante