Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Rachael LaRocca

Campbell

Summary

Customer-focused professional with over 10 years of experience providing high-quality service in fast-paced environments. Skilled in handling high-volume customer interactions, processing payments accurately, and resolving customer concerns with professionalism and attention to detail. Associate degree in Medical Billing and Coding with experience using computers and basic Microsoft Office programs. Currently completing nursing prerequisite coursework while working part-time. Reliable, organized, and committed to learning new systems and delivering excellent customer service

Overview

2026
2026
years of professional experience

Work History

Bartender

Burbank's Bites & Billiards
San Jose, CA
2024 - Current

• Provided high-volume customer service in a fast-paced environment

• Processed cash, credit, and electronic payments accurately

• Resolved customer concerns professionally and maintained positive customer experiences

• Managed multiple priorities while maintaining organization and attention to detail

Bartender

Fifth Quarter Sports Bar & Grill
San Jose, CA
2019 - 2020

• Delivered high-quality customer service in a fast-paced environment

• Handled cash, credit, and electronic payments with accuracy

• Resolved customer concerns and ensured positive experiences

• Maintained organized work areas and supported daily operations

Bartender

Escape Bar & Grill
San Jose, CA
2016 - 2019

• Built strong customer relationships through friendly and professional service

• Communicated effectively to ensure customer satisfaction and resolve concerns

• Managed high transaction volumes while maintaining accuracy with payments

• Assisted with opening and closing procedures and daily operations

Bartender

The Boulevard Tavern
Los Gatos, CA
2014 - 2017

• Provided friendly, high-quality customer service in a busy bar and restaurant environment

• Processed cash, credit, and POS transactions accurately

• Responded to customer questions and concerns in a professional and timely manner

• Maintained clean, organized, and compliant service areas

• Supported team operations to ensure efficient and smooth service

Education

No Degree - Nursing

Evergreen Valley College
San Jose, California, CA

Associate of Applied Science - Medical Billing & Coding

Asher College
Sacramento, CA
01-2024

Skills

    Customer Service

    Handling High-Volume Customer Interactions

    Customer Communication (Phone and In-Person)

    Handling Customer Inquiries and Concerns

    Payment Processing (Cash, Credit, Electronic)

    Cash Handling Accuracy

    Attention to Detail

    Problem Solving

    Professional Verbal and Written Communication

    Microsoft Office (Word, Excel, Outlook)

    Customer Information Systems

    Record Keeping and Documentation

    Time Management

    Following Written and Verbal Instructions

    Typing – 35 WPM

Timeline

Bartender

Burbank's Bites & Billiards
2024 - Current

Bartender

Fifth Quarter Sports Bar & Grill
2019 - 2020

Bartender

Escape Bar & Grill
2016 - 2019

Bartender

The Boulevard Tavern
2014 - 2017

No Degree - Nursing

Evergreen Valley College

Associate of Applied Science - Medical Billing & Coding

Asher College
Rachael LaRocca