Hi, I’m
Rachael Lary
Fort Mill,SC
Summary
Driven sales professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
years of professional experience
1
Certification
Work History
American Eagle Superstore LLC
Sales Representative Manager
03.2020 - Current
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Carolina Yoga LLC
Lead Teacher
03.2020 - 10.2022
Job overview
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Coordinated technical training and personal development classes for staff members.
- Planned special Yoga events for program participants based on changing needs, times of year, and availability.
- Identified areas in need of improvement and implemented solutions.
- Facilitated community outreach to expand participation and support.
- Helped create comprehensive program to meet teacher training needs.
Carolina Yoga LLC
Program Facilitator
01.2020 - 10.2022
Job overview
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Organized and managed program development from conception through successful execution.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
Ruth's Chris Steakhouse
Beverage Associate
10.2017 - 12.2019
Job overview
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Increased customer satisfaction rate [Number]% by demonstrating excellent customer service etiquette.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Mellow Mood Imports
Internship Student
08.2011 - 12.2011
Job overview
- Helped with planning and hosting of marketing events.
- Assisted in creating written, video and image content for marketing channels.
- Scheduled social media postings to advertise products and generate site traffic.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Contributed to mock-ups, email campaigns, and social media content.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Prepared persuasive sales and marketing presentation materials to engage clients.
Education
College Of Charleston, Charleston, SC
Bachelor of Science from Corporate Communication
12.2010
Skills
- Product and Service Knowledge
- Consulting with Customers
- Strategic Planning
- Google Docs
- Converting Leads
- Sales Expertise
- Client Development and Retention
- Territory Volume
- B2B Sales
- Onsite Product Demonstrations
- Interpersonal Communication Skills
- Prioritizing Workflows
Certification
- Certified Yoga Instructor
Timeline
Sales Representative Manager
American Eagle Superstore LLC
03.2020 - Current
Lead Teacher
Carolina Yoga LLC
03.2020 - 10.2022
Program Facilitator
Carolina Yoga LLC
01.2020 - 10.2022
Beverage Associate
Ruth's Chris Steakhouse
10.2017 - 12.2019
Internship Student
Mellow Mood Imports
08.2011 - 12.2011
College Of Charleston
Bachelor of Science from Corporate Communication
- Certified Yoga Instructor
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