Rachael Lee
Store Manager
Baton Rouge,LA
Summary
I am a very driven, energetic, positive, reliable general manager running a $16m store. I oversee 50 plus employees and have 9 years in sales and progressive leadership roles. During my role as store manager, the store achieved a 40% comp increase vs LY, a 35% increase in the planned budget, #1 for Q1 and Q2 in customer satisfaction for the region and ranked #5 in the chain of 730 stores. The Baton Rouge store was also recognized as being a top performer in front end metrics in the region. Coaching and training people to be a better employee and person is my passion. I believe in creating a culture where we are aligned on our goals, understand what it will take to meet them, and executing them while creating a positive work environment where people enjoy working.
Overview
9
9
years of professional experience
Work History
Store Manager
Dicks Sporting Goods
03.2022 - Current
- Promotes a people first culture
- Oversee storewide merchandising benchmarks to maintain operational excellence.
- Prepare weekly schedules to verify proper floor coverage within fiscal guidelines.
- Build relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Strengthen work flow productivity by hiring, managing and developing top talent.
- Oversee inventory management through cycle counts, audits and shrinkage control.
- Deliver excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitor employee performance and identify performance gaps for corrective action.
- Build customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Operations Manager
Dicks Sporting Goods
12.2017 - 03.2022
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Softlines Manager
Dicks Sporting Goods
12.2016 - 12.2017
- Created and managed schedule for team of 25 part-time and full-time employees.
- Oversaw associate performance through goal setting, quarterly reviews and annual performance management.
- Managed sales performance of softlines department to meet revenue and margin goals.
- Defined clear vision and strategy for department to meet and exceed corporate expectations.
- Selected, hired and trained highly effective team of sales and customer service professionals.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Footwear Team Lead
Dicks Sporting Goods
12.2015 - 12.2016
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Developed resources and tools to support sales associates in rendering exceptional customer service.
Apparel Team Lead
Dicks Sporting Goods
05.2014 - 12.2015
- Evaluated performance of team members and suggested methods to improve individual productivity.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored employee productivity and provided constructive feedback and coaching.
Apparel Team Member
Dicks Sporting Goods
02.2014 - 05.2014
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Achieved personal and store sales goals with sound customer service and sales protocol.
Education
Bachelor of Science - Business Management
Troy University
Troy, AL12.2013
Skills
- Quick learner
- Employee training and development
- Building relationships
- Operational budgeting
- Interpersonal skills
- Root cause analysis
- Managing others
- Team player
- Outstanding Communication Skills
- Customer Relations
- Recruiting and Hiring
- Multitasking and Organization
- Process Improvement
Timeline
Store Manager
Dicks Sporting Goods
03.2022 - Current
Operations Manager
Dicks Sporting Goods
12.2017 - 03.2022
Softlines Manager
Dicks Sporting Goods
12.2016 - 12.2017
Footwear Team Lead
Dicks Sporting Goods
12.2015 - 12.2016
Apparel Team Lead
Dicks Sporting Goods
05.2014 - 12.2015
Apparel Team Member
Dicks Sporting Goods
02.2014 - 05.2014
Bachelor of Science - Business Management
Troy University
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