Rachael Lefevre
Toledo,OH
Summary
Customer-focused professional with strong communication and problem-solving skills. Enhances customer experiences through personalized service and effective complaint resolution. Highly-motivated with a desire to take on new challenges and day-to-day operations while working independently or collaboratively. Thrives in fast-paced environments, demonstrating effective multitasking and interpersonal abilities.
Overview
12
12
years of professional experience
Work History
Bartender
The Distillery
Toledo, Ohio
02.2025 - Current
- Provided excellent customer service in a fast-paced environment.
- Engaged customers with personalized beverage recommendations, enhancing their overall experience.
- Mixed cocktails and beverages according to menu specifications.
- Maintained cleanliness and organization of bar area throughout shifts.
- Managed cash transactions and maintained accurate cash register, ensuring seamless service during busy shifts.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Followed alcohol awareness procedures to responsibly serve guests and maintain a safe environment.
- Developed good working relationships with fellow employees through effective communication.
Customer Service Representative
Container Graphics Corporation
Toledo, OH
07.2022 - Current
- Interacted with customers to address inquiries and concerns about services and products, ensuring timely and accurate information delivery.
- Resolving client complaints and issues with professionalism, often requiring coordination with production, shipping, or sales teams.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Processed customer orders using company software, monitored order status, and expedited shipping based on customer requests to enhance customer satisfaction.
- Maintaining detailed customer records and updating information in the company CRM system.
- Organized customer quotes and purchase orders for each order placed.
- Maintained billing information, ensuring prompt invoicing of orders after shipping to support financial accuracy.
- Providing guidance on products, which may involve understanding manufacturing processes related to graphics, cutting dies, or printing plates.
Bartender
Doc Watson's
Toledo, Ohio
08.2014 - 11.2022
- Mixed cocktails and beverages according to menu specifications.
- Provided excellent customer service in a fast-paced environment.
- Engaged customers with tailored recommendations, fostering a welcoming atmosphere that enhanced their experience.
- Trained new bartenders on drink preparation and upselling techniques, contributing to increased sales and customer satisfaction.
- Trained new bartenders on standard operating procedures and best practices, ensuring consistency and quality in service.
- Handled cash transactions and managed the cash register accurately.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Developed good working relationships with fellow employees through effective communication.
Customer Service Representative
Container Graphics
Toledo, Ohio
02.2022 - 09.2022
- Processed customer orders using company software systems, monitored order status, and expedited shipping as needed to enhance customer satisfaction.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Resolving client complaints and issues with professionalism, often requiring coordination with production, shipping, or sales teams.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained detailed customer records and updated information in company CRM system to ensure accuracy and accessibility.
- Organized customer quotes and purchase orders to streamline order processing and improve response times.
- Providing guidance on products, which may involve understanding manufacturing processes related to graphics, cutting dies, or printing plates.
- Updated billing records promptly to ensure timely invoicing of shipped orders.
Private Nanny
Hansen's Family
Toledo, Ohio
05.2021 - 05.2022
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Prepared nutritious meals and snacks to support children's health and dietary needs.
- Organized daily schedules, including playdates, school drop-offs, sports and appointments.
- Transported children to and from school, extra-curricular activities and play-dates.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Assisted with homework and educational tasks to support academic success.
- Managed all household tasks such as laundry and cleaning as well as pet care.
- Acted swiftly in emergency situations, applying sound judgment and problem-solving skills to ensure children's safety.
- Administered basic first aid techniques while monitoring health conditions closely.
Education
High School Diploma -
E.L. Bowsher High School
Toledo, OH06-2008
Some College (No Degree) - Biology
Owens Community College
Perrysburg, OHSome College (No Degree) - Business Administration and Management
University of Toledo
Toledo, OHSome College (No Degree) - Nursing
Mercy College
Toledo, OHSkills
- Customer relations
- Communication skills
- Active listening
- Problem solving
- Attention to detail
- Time management
- Multitask management
- Task prioritization
- Administrative support
- Microsoft office expertise
- CRM software
- Punctuality and reliability
- Punctuality and reliability
Timeline
Bartender
The Distillery
02.2025 - Current
Customer Service Representative
Container Graphics Corporation
07.2022 - Current
Customer Service Representative
Container Graphics
02.2022 - 09.2022
Private Nanny
Hansen's Family
05.2021 - 05.2022
Bartender
Doc Watson's
08.2014 - 11.2022
High School Diploma -
E.L. Bowsher High School
Some College (No Degree) - Biology
Owens Community College
Some College (No Degree) - Business Administration and Management
University of Toledo
Some College (No Degree) - Nursing
Mercy College