Rachael Lekaj
Winston-Salem,NC
Summary
Hardworking Restaurant Manager with 10 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Hardworking Patient Engagement Specialist bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Cagney's Kitchen
Winston-Salem, NC
12.2013 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Patient Engagement Specialist
Javara
Winston-Salem, NC
06.2022 - 01.2023
- Maintained up-to-date records of all interactions with patients using appropriate software systems.
- Collaborated with internal departments on initiatives related to patient engagement such as communications campaigns or new product launches.
- Promoted the mission of Javara with a primary guiding principle of patient safety, well-being, building and maintain a culture that combines the highest standard of integrity with excellence to all those Javara served.
- Followed, as well as ensured that all procedures complied with all FDA,ICH/GCP guidelines, state and local laws, and regulations.
- Maintained strict confidentiality to keep personal information and collected data private.
- Evaluated proof of eligibility and consent for participants.
Certified Nursing Assistant
Novant Health, Inc
Winston-Salem, NC
01.2020 - 12.2021
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
Associate of Arts -
Forsyth Technical Community College
Winston-salem, NC05-2021
High School Diploma -
Union Grove Christian School
Lexington, NC05-2013
Skills
- Recruitment
- Operations Management
- Schedule Coordination
- Restaurant Operations Management
- Customer-Oriented
- Electronic Charting
- Patient-Focused Care
- Infection Control Procedures
- Care Plan Implementation
- Mobility Assistance
- Direct Patient Care
- HIPAA Compliance
- Appointment Scheduling
- Data Evaluation
- Interdepartmental Collaboration
- Data Collection
- Clinical Documentation
References
References available upon request.
Timeline
Patient Engagement Specialist
Javara
06.2022 - 01.2023
Certified Nursing Assistant
Novant Health, Inc
01.2020 - 12.2021
Restaurant Manager
Cagney's Kitchen
12.2013 - Current
Associate of Arts -
Forsyth Technical Community College
High School Diploma -
Union Grove Christian School
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