Job Search Status
Open to workDesired start date: Flexible
Open To Work
Hi, I’m
Rachael Lynch
Work Preference
Summary
Dedicated professional with strong customer service, multitasking, and time management skills. Recognized for adaptability and ability to work independently while delivering exceptional experiences. Committed to continuous learning and personal development to enhance capabilities.
Overview
1
Certificate
4
years of professional experience
Work History
Mozaic senior homeBridgeport
CNA
08.2024 - 03.2025
Job overview
- Monitored vital signs and communicated changes to nursing staff for timely interventions.
- Collaborated with healthcare team to implement effective care plans for residents.
- Maintained clean, safe environment by adhering to infection control procedures.
- Assisted residents with daily living activities and personal care tasks.
- Turned and repositioned residents to prevent pressure ulcers, utilizing proper body mechanics.
- Supported rehabilitation by assisting with range of motion exercises.
- Facilitated patient ambulation and transfers with appropriate techniques.
- Served meals and assisted patients with feeding, turning, and positioning.
M&T BankBridgeport
Customer Service Representative
11.2022 - 01.2023
Job overview
- Resolved customer complaints by analyzing credit histories and payment patterns.
- Achieved high customer satisfaction through knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Guided customers on available banking products to enhance understanding.
- Identified opportunities to upsell products tailored to customer needs.
- Maintained detailed records of customer interactions for future reference.
- Provided assistance with account inquiries and transaction processing.
- Recommended valuable solutions for customers facing credit issues.
Starbucks, BaristaStratford
Barista
08.2021 - 09.2022
Job overview
- Described menu items and suggested products tailored to customer preferences.
- Operated espresso machines and brewing equipment with high efficiency.
- Memorized recipes for specialty coffee beverages and seasonal items.
- Maintained cleanliness and organization of workspace and equipment.
- Trained new baristas on company policies and food handling safety standards.
Acapulco's Mexican Family Restaurant & CantinaStratford
Hostess/waitress
10.2021 - 08.2022
Job overview
- Greeted and seated guests warmly, ensuring a welcoming atmosphere.
- Managed waiting list to seat all parties promptly.
- Presented menus and communicated daily specials to customers.
- Supported serving staff and food runners to maintain dining room readiness.
- Demonstrated strong interpersonal skills in customer interactions.
- Addressed customer complaints effectively, escalating major issues to management.
- Utilized POS system for meal cost calculations and tax application.
- Served alcoholic beverages in compliance with state regulations.
Education
Training DirectBridgeport, CT
Graduate Certificate from Nursing Assistant
07-2024
University Overview
- High -potential Employee certification at training direct
- Has satisfactory completed the course of study NURSE AID (100 instructional hours)
- GPA: 4.00
Skills
- Indirect patient care
- Patient interaction
- Client assistance
- Team collaboration
- Problem resolution
- Attention to detail
- Positive and professional
- Patient care
Certification
- Nurse Aid
- NA.00836010
- Expiration Date- 01/31/2027
Timeline
CNA
Mozaic senior home
08.2024 - 03.2025
Customer Service Representative
M&T Bank
11.2022 - 01.2023
Hostess/waitress
Acapulco's Mexican Family Restaurant & Cantina
10.2021 - 08.2022
Barista
Starbucks, Barista
08.2021 - 09.2022
Training Direct
Graduate Certificate from Nursing Assistant