Rachael Martineau
Wauchula,FL
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. I also have my manager, Safe Serve. I am always willing to learn and grow, still. Knowledge is the key.
Overview
6
6
years of professional experience
Work History
Manager
Sonnys B.B.Q.
Sebring, FL
09.2022 - 11.2024
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with regulatory requirements and industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored staff performance and addressed issues.
- Operated a variety of machinery and tools safely and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Server
Olive Garden Restaurant
Sebring, FL/
09.2021 - 09.2022
- Provided excellent customer service to ensure satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Informed customers of daily specials and signature menu items.
Retail Sales Associate
Dillards Department Store
Orlando, FL
01.2019 - 12.2020
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Inspected purchased items for defects before handing them over to customers.
- Processed returned merchandise according to company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Used product knowledge to suggest items to match client needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized displays to attract customers and promote sales.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted customers to determine wants or needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Early Learning And Child Care
SFCC
Sebring, FLAuto Mechanics
SFCC
Sebring, FLCosmetology
SFCC
Sebring, FLSkills
- Expectation setting
- Regulatory compliance
- Innovation management
- Partnership development
- Competitor research
- Relationship building
- Cross-functional teamwork
- Clear communication
- Staff management
- Performance management
- Project planning
- Staff development
- Documentation and reporting
- Performance evaluations
- Team leadership
- Recruiting and interviewing
- Coaching and mentoring
- Conflict resolution
- Customer service
- Sales management
Timeline
Manager
Sonnys B.B.Q.
09.2022 - 11.2024
Server
Olive Garden Restaurant
09.2021 - 09.2022
Retail Sales Associate
Dillards Department Store
01.2019 - 12.2020
Early Learning And Child Care
SFCC
Auto Mechanics
SFCC
Cosmetology
SFCC
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