Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rachael Moore

Personal Assistant
New York,NY

Summary

Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in microsoft and correspondence management. Reliable Assistant serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Driver

Amazon
Bronx, NY
08.2021 - 04.2022
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Checked in with dispatch service and updated with current location.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Personal Assistant

Self-employed
New York, NY
10.2019 - Current
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Sourced and ordered office equipment and supplies.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Transported children to and from school, activities and appointments.
  • Informed vendors and contractors of client project requirements to foster client satisfaction.
  • Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Customer Service Representative

Kingteleservices/311
Brooklyn, NY
01.2018 - 01.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Education

Associate of Arts - Criminal Justice

Borough of Manhattan Community College of The City University of New York
New York, NY
12.2019

Skills

  • Multitasking and Organization
  • Calendar and Scheduling Software
  • Call Routing
  • Video Conferencing Software
  • Business Correspondence
  • Calendar Management
  • Call Screening
  • Organizing and Preparing Meetings
  • Running Errands
  • Valid Driver's License
  • Attention to Detail
  • Grocery Shopping
  • Proper Phone Etiquette
  • Goal Minded

Timeline

Driver

Amazon
08.2021 - 04.2022

Personal Assistant

Self-employed
10.2019 - Current

Customer Service Representative

Kingteleservices/311
01.2018 - 01.2019

Associate of Arts - Criminal Justice

Borough of Manhattan Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Rachael MoorePersonal Assistant