Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Timeline
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Rachael Moragues

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency and high quality of work. Thinks outside the box and uses independent decision-making skills and sound judgment to positively impact company success and client satisfaction.

Overview

4
4
years of professional experience

Work History

Instructor/Small Business Owner

Didê Capoeira, VT
01.2022 - Current
  • Created an inclusive environment for all participants by modifying class content to accommodate varying skill levels and physical limitations.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Utilized social media and other marketing strategies to promote programs and services, attracting new clients and increasing revenue.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.

Customer Service Manager

Clean Cut Painting
06.2020 - Current
  • Acted as first point of contact for all new and returning customers.
  • Scheduled appointments and effectively communicated work plans to customers.
  • Met with customers in their homes to go over details of prospective projects and answer any questions they presented.
  • Took ownership of customer issues and followed problems through to resolution.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Organized and maintained workload calendar for all employees and management.
  • Managed a team of contract laborers, fostering a positive work environment focused on teamwork, collaboration and quality of services.
  • Translated customer and management's expectations to a team of employees to ensure all details of the job were executed with a high degree of accuracy and professionalism. (English to Spanish and Portuguese.)
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.


Education

Human Development And Child Psychology

Colorado State University
Fort Collins, CO

Associate of Science - Human Development

Front Range Community College
Westminster, CO

High School Diploma -

Lawrence North High School
Indianapolis, IN
01.2002

Skills

  • Multilingual Communication
  • Team Management
  • Customer Service Management
  • Work Planning and Prioritization
  • Strategic Decision-Making
  • Financial Management
  • Public Speaking
  • Decision-Making
  • Employee Training and Management
  • World traveled and experienced in learning in new environments and challenging situations

Accomplishments

  • Successfully built and grew small business in rural environment.
  • Traveled extensively developing multilingual proficiency and an intimate understanding of cultural diversity and global perspectives.
  • Built reputation in community as an effective leader and hard worker.
  • Managed groups of employees, contractors and students with professionalism, organization and compassion.

Hobbies

I find great joy travelling to new places, cooking for my friends and family, learning new languages, practicing and teaching martial arts, studying ballet, spending time with my sons and our relatives at our family's home in Barcelona, and going for swims in the ocean every chance I get.


Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Catalan
Native or Bilingual
Portuguese
Professional Working
French
Limited Working

Timeline

Instructor/Small Business Owner

Didê Capoeira, VT
01.2022 - Current

Customer Service Manager

Clean Cut Painting
06.2020 - Current

Human Development And Child Psychology

Colorado State University

Associate of Science - Human Development

Front Range Community College

High School Diploma -

Lawrence North High School

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Rachael Moragues