Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Ostempowski

Reno,NV

Summary

Passionate professional with a diverse background in fitness, nutrition, and gaming technology. Former certified Personal Trainer and Nutritionist known for achieving client health and fitness goals through personalized programs. Currently excelling as a Slot Tech Lead and Slot Performance Coordinator, utilizing technical skills, team leadership abilities, and analytical mindset. Demonstrates strong problem-solving skills, attention to detail, client satisfaction focus. Pursuing a degree in Gaming Art Design to enhance creative technical capabilities. Unique blend of technical expertise leadership experience enhances every project's outcome. Ready to apply diverse skill set passion for helping others in dynamic roles.

Overview

3
3
years of professional experience

Work History

Slot Coordinator

Caesars entertainment
Reno
01.2022 - Current
  • Supervised a team of slot technicians, ensuring efficient and effective maintenance and repair of slot machines
  • Managed routine inspections, troubleshooting, and repair of slot machines to ensure optimal performance and minimal downtime
  • Ensured all slot machines met regulatory standards and internal quality benchmarks
  • Oversaw inventory of slot machine parts and supplies, ensuring adequate stock and timely replenishment
  • Prepared and submitted detailed reports on machine performance, maintenance activities, and team productivity
  • Monitored and analyzed slot machine performance data to identify trends, issues, and opportunities for improvement
  • Developed and implemented strategies to enhance machine performance, player engagement, and revenue generation
  • Worked closely with other departments to coordinate slot floor layout, new installations, and machine relocations
  • Ensured all performance strategies and changes adhered to gaming regulations and company policies
  • Addressed player concerns and feedback regarding slot machines, ensuring a positive gaming experience.

Slot Ambassador / Tech

Caesars entertainment
Reno
06.2021 - 01.2022
  • Assisted and engaged with casino patrons, providing exceptional service and ensuring a positive gaming experience
  • Performed routine maintenance and repairs on slot machines, troubleshooting and resolving technical issues promptly
  • Managed payouts and processed player transactions accurately and efficiently

Education

Gaming art and design (In progress) -

Southern New Hampshire University
Remote
07.2024

Skills

  • Team Leadership
  • Maintenance Oversight
  • Quality Control
  • Inventory Management
  • Reporting
  • Performance Analysis
  • Optimization Strategies
  • Collaboration
  • Compliance
  • Player Relations
  • Customer Service
  • Technical Support
  • Transaction Handling
  • Regulatory Compliance
  • Program Design
  • Instruction and Supervision
  • Motivation and Support
  • Progress Monitoring
  • Client Management
  • Game Development
  • Art and Animation
  • Technical Skills

Timeline

Slot Coordinator

Caesars entertainment
01.2022 - Current

Slot Ambassador / Tech

Caesars entertainment
06.2021 - 01.2022

Gaming art and design (In progress) -

Southern New Hampshire University

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Rachael Ostempowski