Samantha Corbitt
MARYSVILLE
Summary
Experienced in slot operations with a strong background in team leadership and customer service. Trained and mentored staff on operational procedures, ensuring adherence to company standards while fostering a collaborative environment. Managed high-volume jackpot processing and maintained accurate transaction logs, contributing to enhanced guest experiences. Demonstrated attention to detail through regular inspections of gaming machines and prompt resolution of customer complaints, supporting overall operational efficiency.
Overview
11
11
years of professional experience
2010
2010
years of post-secondary education
Work History
Slot Coordinator
Tulalip Gaming Organization
Marysville
08.2021 - Current
- Trained and mentored new staff on operational procedures and customer service standards, fostering a cohesive team environment.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- I was dual-rated as a Senior Slot Shift manager for 1 year from 2024-2025, where I managed the swing shift team whenever I was needed.
- Process and payout jackpots in a high volume, keep track of guests monetary transaction logs, all while providing excellent guest service.
Slot Attendant
Tulalip Gaming Organization
Marysville
08.2015 - 04.2020
- Provided exceptional guest service by promptly addressing inquiries and resolving issues to enhance the gaming experience.
- Developed strong relationships with guests, enhancing loyalty through personalized interactions and attentive service.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Greeted customers and provided them with information about the gaming machines.
- Maintained a professional attitude with guests while providing excellent customer service.
- Adhered strictly to company policies regarding confidentiality of patron data.
- From 2017-2020 I was tri-rated and held the titles of slot attendant, slot coordinator, and senior slot shift manager. During that time I floated between all 3 positions accordingly.
Education
Lake Stevens High School
Lake Stevens, WASkills
- Slot operations
- Customer complaint resolution
- Staff training and mentoring
- Team leadership
- Jackpot processing
- Guest service excellence
- Confidentiality compliance
- Shift management
- Slot machine auditing
- Data entry
- Schedule management
- Discretion and confidentiality
- Attention to detail
- Multitasking and organization
- Staff supervision
- Time management
- Report writing
References
References available upon request.
Timeline
Slot Coordinator
Tulalip Gaming Organization
08.2021 - Current
Slot Attendant
Tulalip Gaming Organization
08.2015 - 04.2020
Lake Stevens High School