Rachael Palfy
Arvada,CO
Summary
Goal-oriented and detail oriented healthcare professional with experience in patient care and medical record management, seeking a position to leverage my skills in healthcare administration, data analysis and problem solving to contribute the growth of a health care organization.
Overview
11
11
years of professional experience
Work History
Clinical Contact Specialty Representative
Kaiser Permanente
Aurora, CO
10.2021 - Current
- Gather information from patient/provider regarding possible surgeries,medications,medical devices in place, or other conditions that could affect scheduling.
- Appoints routine to complex schedules for multiple specialties.
- Required/approved anesthesia per physician/provider direction.
- Schedules Pre-Op evaluations in the Preop evaluation education center ( PEEC) or primary care.
- Act as a liaison via inbound/outbound calls between patients, care delivery teams, internal and external physicians/providers and anesthesiologists, to coordinate as needed.
- Manages the delivery of all preparation instructions for procedures, to ensure patients receive prior to appointments via EMR, letter, fax.
Medical Assistant
Kaiser Permanente
Wheat Ridge, CO
04.2013 - 10.2021
- Virtual management of messages in provider and department inbasket
- Demonstrated proficiency in taking patient medical histories and vital signs as well as in performing immunizations and diagnostic procedures and ancillary tests. (E.G., EKG's, spirometry, strep tests, dressing changes, suture removals.)
- Praise for efficient handling of administrative duties, (E.G., answering phones, scheduling appointments, maintaining medical records, processing patients. that allowed doctors and nursing staff to focus on the health concerns of the patients.
Education
Associate of Science - Medical Assistant
Westwood College
Denver, CO12-2011
Skills
- Documentation Expertise
- Partnership with local and Institutional Labor
- EMR Software
- Microsoft Teams and Word
- Communication Collaboration
- HIPPA and OSHA Compliance
- Building customer trust and loyalty
- Critical thinking
- Customer Service
Project Management Experience
- Opiate Refill Management Program - Partnership with physicians, local 7, nursing education, integrated pain services and pharmacy to standardize opiate ordering, refills, and contracts.
- KPCO Champion Work- (EKG) - I served as the subject matter for software trouble shooting, maintenance of the machines, and ensuring that EKG's were transferred and uploaded into patient's charts/ EMR.
Leadership Experience
- New Hire Training: Mentored and developed new employees. Proved the ability to multi-task, handle new hires while excelling and completing my daily responsibilities. ( January 2019-2021)
- Interim Teacher Lead: Develop curriculum and interactive learning activities to foster intellectual growth, and drive the development of social skills. (2006)
Timeline
Clinical Contact Specialty Representative
Kaiser Permanente
10.2021 - Current
Medical Assistant
Kaiser Permanente
04.2013 - 10.2021
Associate of Science - Medical Assistant
Westwood College
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