Rachael Patti
Excelsior Springs,MO
Summary
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
Overview
8
8
years of professional experience
Work History
Barback
Shamrock Hills Winery
Excelsior Springs, MO
12.2024 - Current
- Assisted bartenders with inventory organization and restocking supplies.
- Maintained cleanliness of bar area to ensure an inviting atmosphere.
- Supported drink preparation by gathering and preparing ingredients as needed.
- Engaged with customers, providing information about wine selections and specials.
- Monitored stock levels and reported shortages to management for timely replenishment.
- Collaborated with team members to enhance workflow efficiency during busy service hours.
- Executed opening and closing procedures, ensuring compliance with health standards.
- Restocked ice, condiments, and snacks.
IInsurance Producer
USAA
Excelsior Springs, MO
06.2021 - Current
- Developed customized insurance solutions to meet clients' specific needs and preferences.
- Conducted comprehensive policy reviews to ensure compliance and optimal coverage for clients.
- Collaborated with underwriting teams to assess risk factors and determine appropriate policies.
- Provided exceptional customer service, facilitating effective communication between clients and internal departments.
- Trained junior staff on insurance products, enhancing team knowledge and service delivery capabilities.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Adhered to all regulations for insurance sales.
- Worked in high-volume, competitive sales environment.
- Streamlined the application process for clients, simplifying paperwork and reducing wait times for approval.
- Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
Sales Associate
Scentsy
Excelsior Springs, MO
12.2020 - Current
Driver
Red Cross Pharmacy Inc.
Excelsior Springs, MO
02.2020 - 12.2021
- Operated delivery vehicle to ensure timely transportation of pharmaceutical products.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Ensured compliance with safety regulations during transportation of medications.
- Assisted in loading and unloading supplies, optimizing delivery routes for efficiency.
- Communicated effectively with pharmacy staff to coordinate delivery schedules.
- Conducted routine inspections of vehicles to maintain operational readiness and safety standards.
- Trained new drivers on company policies and best practices for delivery operations.
- Improved delivery processes by identifying inefficiencies and recommending solutions.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Improved fuel efficiency by implementing strategic driving routes and practices.
Residential Counselor
MINACT
Excelsior Springs, MO
08.2017 - 12.2020
- Implemented individualized support plans to meet residents' unique needs and goals.
- Facilitated daily life skills training sessions to enhance residents' independence and self-sufficiency.
- Monitored resident behavior and provided crisis intervention as needed to maintain safety and order.
- Collaborated with multidisciplinary teams to ensure comprehensive care for all residents.
- Documented resident progress and incidents accurately, contributing to case management reports.
- Assisted in the development of recreational activities promoting social interaction and community engagement.
- Educated residents on coping strategies to manage stressors and improve emotional well-being.
- Participated in staff training programs, enhancing knowledge of best practices in residential counseling support.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Resolved conflicts by performing in-time crisis intervention.
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Encouraged healthy lifestyle choices among residents by leading educational workshops on topics such as nutrition, exercise, mental health awareness.
- Supported case managers in the development and implementation of continuing care plans for residents, preparing them for successful transitions into independent living situations.
- Enhanced residents' coping mechanisms by providing emotional support and counseling during individual sessions.
- Enhanced communication with families, providing regular updates on resident progress and well-being.
- Cultivated culture of respect and empathy among residents through role-modeling and consistent positive reinforcement.
- Coordinated with healthcare providers to ensure comprehensive care, addressing both physical and mental health concerns.
- Strengthened team cohesion by leading staff training sessions on effective counseling techniques and crisis intervention.
- Developed personalized care plans for each resident to address specific emotional and behavioral needs.
- Reduced instances of behavioral escalation by implementing proactive de-escalation techniques and interventions.
- Optimized medication management protocols, ensuring accurate administration and monitoring side effects.
- Facilitated conflict resolution among residents, ensuring peaceful and cooperative living situation.
- Streamlined case management processes to enhance efficiency and accessibility of resident records.
- Improved residents' daily living skills with hands-on training and consistent routine establishment.
- Contributed to continuous improvement initiatives by providing feedback on program effectiveness and suggesting enhancements.
- Ensured compliance with regulatory standards by meticulously documenting all resident interactions and incidents.
- Increased overall program adherence by monitoring resident participation in scheduled activities.
- Boosted morale and engagement by planning and executing recreational and therapeutic group outings.
- Maintained safe and secure environment by conducting regular safety checks and enforcing house rules.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Collaborated with residential team to maximize effective and efficient operations.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Responded to student inquiries and concerns, offering support and guidance.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Facilitated smooth transition of new students into residential program.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Developed, implemented and monitored residential policies and procedures.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Developed and maintained relationships with parents to promote positive living environment for students.
- Helped develop and implement programs to foster community growth and development.
- Promoted culture of respect and understanding among students.
- Assisted in recruitment and selection of student leaders.
- Evaluated student progress to identify areas of improvement and provide feedback.
- Supervised student employees and provided feedback on performance.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Education
Diploma - Various
Excelsior Springs High School
Excelsior Springs, MO05.2004
Skills
- Efficient multitasking
- Cleaning and sanitation
- Cleanliness maintenance
- Flexible schedule
- De-escalation techniques
- Safety management
- Progress monitoring
- Professionalism and ethics
- Multicultural sensitivity
- Trauma-informed counseling
- Counseling and coaching
- Residential treatment plans
- HIPAA protocols
- Healthy habits promotion
- Resident supervision
- Emotional support
- Progress documentation
- Daily living skills instruction
- Relationship building
- Life skills development
- HIPAA compliance
- Licensed in state
- Policy writing
- Customer service
- Licensed insurance agent
- Quotes and sales
- Policy renewals
- Property insurance
- Policy adjustment
- Policy Knowledge
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Call center customer service
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
Timeline
Barback
Shamrock Hills Winery
12.2024 - Current
IInsurance Producer
USAA
06.2021 - Current
Sales Associate
Scentsy
12.2020 - Current
Driver
Red Cross Pharmacy Inc.
02.2020 - 12.2021
Residential Counselor
MINACT
08.2017 - 12.2020
Diploma - Various
Excelsior Springs High School