Rachael Perkins
Rensselaer
Summary
Accomplished Correctional Officer with a track record of enhancing safety and security at NYSDOCCS. Excelled in inmate supervision and emergency response, significantly reducing contraband instances. Demonstrated leadership in training new officers, showcasing strong observation skills and a commitment to maintaining high safety standards. Proven ability in safety enforcement and adept in firearm operations.
Overview
21
21
years of professional experience
Work History
Correctional Officer
NYSDOCCS
05.2012 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Sales Associate
Spirit Halloween Super Store
08.2014 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Supervisor
Gertrude Hawk Chocolates
10.2003 - 05.2012
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
District Auditor
Stewart’s Shops
12.2011 - 04.2012
Security Surveillance Officer
Saratoga Gaming and Raceway
04.2005 - 12.2011
- Monitored surveillance equipment to ensure uninterrupted security coverage.
- Conducted regular patrols to maintain safety and deter potential threats.
- Identified security breaches and reported incidents promptly to enhance site safety.
- Collaborated with law enforcement to resolve security incidents effectively.
- Analyzed security footage for suspicious activities to protect assets.
- Assisted in training new officers to uphold high security standards.
- Provided detailed reports of security incidents for accurate record-keeping.
Education
Associate Degree - Criminal Justice
Schenectady County Community College
Schenectady, NYSkills
- First aid training
- Emergency response
- Inmate supervision
- Correctional facility procedures
- Safety and security enforcement
- Observation
- Firearm operations trained
Timeline
Sales Associate
Spirit Halloween Super Store
08.2014 - 11.2014
Correctional Officer
NYSDOCCS
05.2012 - Current
District Auditor
Stewart’s Shops
12.2011 - 04.2012
Security Surveillance Officer
Saratoga Gaming and Raceway
04.2005 - 12.2011
Sales Supervisor
Gertrude Hawk Chocolates
10.2003 - 05.2012
Associate Degree - Criminal Justice
Schenectady County Community College
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