Rachael Phillips
Holland,USA
Summary
Compassionate and motivated new graduate Registered Nurse with hands-on experience in Labor & Delivery at United Memorial Medical Center. Proficient in patient safety, vital signs monitoring, and delivering collaborative care within dynamic healthcare settings. Committed to providing exceptional, patient-centered care while actively pursuing opportunities for professional growth and development in nursing. Eager to contribute to a healthcare team that prioritizes quality and compassion in patient interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor/Shift Manager
Tim Hortons
South Wales, NY
03.2023 - Current
- Supervised and coordinated a team of 5-10 staff members during high-volume shifts to ensure efficient operations.
- Delivered excellent customer service, resolving complaints, and maintaining a positive guest experience.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained and mentored new employees in company procedures, food safety, and customer service standards.
- Ensure compliance with health, safety, and sanitation regulations.
Patient Care Technician
United Memorial Medical Center
Batavia, NY
08.2024 - 04.2025
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities, enhancing patient comfort and independence.
- Maintained cleanliness and organization of patient care areas for safety compliance.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported patient mobility by assisting with transfers and ambulation as needed.
Patient Care Technician, Labor and Delivery
United Memorial Medical Center
Batavia, NY
08.2024 - 04.2025
- Assisting with activities of daily living including daily hygiene routines, ambulation, safe transferring, feeding, and nutrition support.
- Documenting and collecting data such as vital signs, intake/output, and specimen collection.
- Collaborated with nurses and healthcare team members to ensure patient safety and quality care.
Excel Intern, Labor and Delivery
United Memorial Medical Center
Batavia, NY
06.2024 - 08.2024
- Completed clinical internship under the supervision of an RN preceptor in Labor & Delivery.
- Assisted with patient care including vital signs, glucose checks, and patient mobility.
- Supported patients during labor and postpartum recovery.
- Observed interdisciplinary team collaboration to promote safe patient care.
- Assisted healthcare professionals in patient care activities and documentation processes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working with labor and delivery professionals, applying learned concepts directly into relevant work situations.
Certified Nursing Assistant in Training (CNAT)
Houghton Nursing Home
Houghton, NY
02.2022 - 05.2022
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
- Promoted resident safety and comfort while providing compassionate care.
- Worked collaboratively with healthcare staff to support quality resident care.
- Assisted nursing staff with daily patient care tasks, ensuring comfort and safety.
- Facilitated communication between patients and medical staff, enhancing care coordination.
- Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
- Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
- Provided companionship during recreational activities, enhancing social engagement for residents within the facility.
- Facilitated safe transfers and ambulation, promoting increased mobility among residents.
Food Service Worker & Team Leader
Franco’s Pizzeria
Kenmore, NY
06.2019 - 01.2021
- Delivered friendly and professional customer service in a fast-paced environment.
- Supervised staff and ensured timely service and customer satisfaction.
- Manage phone orders and manage customer concerns effectively.
Education
Associate Degree - Nursing
Alfred State College, SUNY College of Technology
Alfred, NY05-2025
Bachelor of Science - Nursing
Alfred State College, SUNY College of Technology
Alfred, NY08-2026
Skills
- Patient Assessment and Vital Signs Monitoring
- Medication Safety
- Patient Safety and Fall Prevention
- Electronic Medical Record (EMR) Documentation
- Activities of Daily Living (ADLs)
- Ethical practice
- Mobility assistance
- Compassionate and caring
Certification
- Registered Nurse (RN), New York – NCLEX-RN Passed
- Basic Life Support (BLS) - American Heart Association | 08/2023 – 08/2025
Timeline
Patient Care Technician
United Memorial Medical Center
08.2024 - 04.2025
Patient Care Technician, Labor and Delivery
United Memorial Medical Center
08.2024 - 04.2025
Excel Intern, Labor and Delivery
United Memorial Medical Center
06.2024 - 08.2024
Shift Supervisor/Shift Manager
Tim Hortons
03.2023 - Current
Certified Nursing Assistant in Training (CNAT)
Houghton Nursing Home
02.2022 - 05.2022
Food Service Worker & Team Leader
Franco’s Pizzeria
06.2019 - 01.2021
Bachelor of Science - Nursing
Alfred State College, SUNY College of Technology
Associate Degree - Nursing
Alfred State College, SUNY College of Technology