Rachael Preston
Williamson,WV
Summary
Dependable with background in providing peer support and guidance to individuals navigating mental health challenges. Successfully facilitated group sessions and one-on-one support, fostering safe and supportive environment. Demonstrated active listening and empathy, ensuring individuals feel heard and supported.
Overview
22
22
years of professional experience
Work History
Adult Peer Support Specialist Supervisor
Mountain Comprehensive Care Center
Pikeville, KY
03.2016 - Current
- Facilitated peer support groups, fostering open communication and empathy among participants.
- Developed resource materials to enhance client understanding of mental health services.
- Collaborated with multidisciplinary teams to create individualized care plans for clients.
- Provided crisis intervention support, ensuring safety and stabilization for clients in distress.
- Prepared monthly expense and van reports.
- Conducted workshops on coping strategies, increasing client resilience and self-management skills.
- Advocated for clients' needs within community systems, enhancing access to essential resources.
House Monitor Fill In
Tug Valley Recovery Shelter
Williamson, WV
04.2004 - Current
- Supervised daily operations to ensure safety and well-being of residents.
- Monitored resident activities, providing support and guidance as needed.
- Implemented conflict resolution strategies, fostering a positive living environment.
- Conducted regular inspections to maintain facility standards and cleanliness.
- Completed daily reports to update other staff.
- Improved facility cleanliness by performing routine housekeeping tasks and coordinating with maintenance staff.
- Completed intakes of residents, including gathering information, preparing "welcome packets", and reviewing policies and procedures.
Support Staff Member
Mountain Comprehensive Care
Belfry, KY
02.2012 - 07.2015
- Provided comprehensive support to clients, enhancing service delivery and client satisfaction.
- Coordinated communication between departments, ensuring streamlined operations and effective information sharing.
- Assisted in training new staff, fostering an environment of collaboration and knowledge sharing.
- Implemented process improvements that increased efficiency in daily operations and client interactions.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Communicated with clients on behalf of staff to relay messages and information.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
PBX Operator
Williamson Memorial Hospital
Williamson, WV
04.2004 - 10.2011
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by addressing inquiries and routing calls to appropriate departments.
- Maintained accurate call logs and records for effective communication tracking.
- Coordinated with medical staff to ensure timely response to patient needs via telephone communication.
- Trained new staff on PBX operations, enhancing team efficiency and service quality.
- Collaborated with IT department for updates and maintenance of PBX equipment, ensuring optimal functionality.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Prepared nightly reports and distributed to proper recipients.
- Received payments and prepared nightly cash reports.
Education
Medical Billing And Coding - Medical Billing And Coding
American National University
Pikeville06-2017
Nursing
Berea College
Berea, KYHigh School Diploma -
Williamson High School
Williamson05-1998
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Problem-solving skills
- Stress reduction techniques
- Motivational interviewing
- Planning skills
- Decision-making
- Skilled in intake interviewing
- Efficient in typing and computer skills
- Efficient in answering phones with courtesy
- Preparing and submitting reports
Timeline
Adult Peer Support Specialist Supervisor
Mountain Comprehensive Care Center
03.2016 - Current
Support Staff Member
Mountain Comprehensive Care
02.2012 - 07.2015
House Monitor Fill In
Tug Valley Recovery Shelter
04.2004 - Current
PBX Operator
Williamson Memorial Hospital
04.2004 - 10.2011
Nursing
Berea College
Medical Billing And Coding - Medical Billing And Coding
American National University
High School Diploma -
Williamson High School