Rachael Revels
The Colony,TX
Summary
Experienced and dedicated professional with over 25 years of customer service and 10 years in a private practice. Demonstrates exceptional organization, communication, and problem-solving skills, coupled with a calm and professional demeanor, along with a loyal and reliable work ethic. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. An Inside Sales Representative driven to obtain new customers quickly, generating and increasing sales with customer focus in mind. Achieves and consistently exceeds monthly sales goals, while also generating new business. Seeking a challenging role in a dynamic environment to leverage my skills in strategic account management and customer relations.
Overview
35
35
years of professional experience
Work History
Inside Sales Representative
Anixter/Wesco
Dallas, TX
10.2021 - Current
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed account records and contact logs to facilitate sales process.
- Liaised between outside sales representatives and accounts to optimize customer service.
Ophthalmic Technician
Wilken Family Eye Care
Coppell, TX
05.2012 - 02.2021
- Managed front office operations, greeted patients, and scheduled appointments
- Administered visual acuity screenings as well as topography and visual field assessments
- Supported operations by assisting with tasks related to inventory management and insurance verification.
Customer and Passenger Services
Continental Airlines
Houston, TX
01.1990 - 01.2006
- Efficiently managed passenger and baggage flow for overseas travel.
- Collaborated effectively with catering for in-flight meal coordination
- Played a key role as Gate and Ticket Agent in maintaining efficient operations for both incoming and outgoing flights
Assistant Manager of Airport Operations
Continental Airlines
Steamboat Springs, CO
01.1999 - 01.2002
- Delivered comprehensive training for contract workers on gate functionality, ticketing processes, and proper baggage management.
- Demonstrated commitment to safety and regulatory standards by successfully implementing essential security measures in accordance with TSA guidelines after 9/11.
- Ensured adherence to FAA regulations by efficiently managing files related to airport operations
Education
Certified Optometric -
North Harris Junior College
Skills
- Strategic Account Management
- Customer Relationship Management (CRM) Software
- Microsoft Office Suite
- Cold Calling
- Order Management
- Territory Management
- Negotiation
- Problem-Solving
- Proficient Communication
- Interpersonal Skills
- Relationship Development
- Multi-tasking
Qualifications Summary
- Proven ability to thrive in fast-paced environments while meeting strict deadlines.
- Seasoned user of Eclipse, E-Clinicalworks EMR, and e-MD’s
- Superior communication and interpersonal skills
- Professional judgment, tact, and sensitivity to confidential information
- Experienced in strategic planning, resource allocation, and leadership techniques
Additional Information
- Proficiency in managing large projects and understanding business principles
- Strong networking skills
- Ability to navigate corporate landscapes within large organizations
Timeline
Inside Sales Representative
Anixter/Wesco
10.2021 - Current
Ophthalmic Technician
Wilken Family Eye Care
05.2012 - 02.2021
Assistant Manager of Airport Operations
Continental Airlines
01.1999 - 01.2002
Customer and Passenger Services
Continental Airlines
01.1990 - 01.2006
Certified Optometric -
North Harris Junior College
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