Rachael Rickord
Stafford,VA
Summary
Dynamic professional with a proven track record in enhancing customer engagement and satisfaction at Tj Maxx through exceptional organizational skills and empathetic customer service. Demonstrated leadership in coordinating activities and fostering client relationships at MCCS, underpinned by robust CPR training and social perceptiveness. Achieved significant improvements in program participation and customer loyalty.
Energetic Beverage Cart Attendant recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, time management, and adaptability, ensuring positive guest experiences and efficient operations.
Motivated professional familiar with food service operations and ready for challenging work. Offers flexible schedule, attention to detail and ability to stand continuously to serve guest and team needs. Careful with money and orders to avoid errors.
Overview
9
9
years of professional experience
Work History
Beverage Cart Attendant
Fredericksburg Country Club
Fredericksburg, VA
06.2026 - Current
- Delivered beverages and snacks to golfers throughout the course.
- Maintained cleanliness of the beverage cart and stocked supplies regularly.
- Assisted guests with menu selections and provided recommendations.
- Handled cash transactions accurately and efficiently during service.
- Communicated effectively with kitchen staff to fulfill beverage orders promptly.
- Ensured compliance with health and safety regulations while serving customers.
- Built rapport with members to enhance their overall club experience.
- Communicated effectively with co-workers to ensure smooth operations during peak times.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
Para educator
Shirley Heim middle school
Stafford, Virginia
08.2025 - Current
- Supported teachers in classroom management and student engagement activities.
- Provided individualized support to students with special needs during lessons.
- Monitored student progress and behavior in classroom settings daily.
- Collaborated with educators to develop effective strategies for student learning.
- Organized educational resources and maintained a clean learning environment.
- Communicated effectively with students, parents, and staff regarding student needs.
- Participated in professional development workshops to enhance teaching skills.
- Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
- Assisted teachers in preparing materials for lessons and activities.
- Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.
- Provided feedback to teachers regarding student successes or challenges observed during instruction time.
- Maintained focused, inclusive, and supportive learning environments.
- Offered students personalized educational, behavioral, and emotional support.
- Served as classroom aide to teachers and worked one-on-one with special needs students.
- Provided instruction to individual or small groups of students to reinforce learning of material or skills initially introduced by a teacher.
- Collaborated with teachers to develop modifications to lesson plans based on the individual needs of each student.
- Maintained an orderly environment within assigned classrooms while promoting a safe learning atmosphere.
- Implemented strategies designed to help increase independence among special needs students when completing assignments or activities independently.
- Encouraged positive behavior among students through reinforcement of expectations established by the school district or classroom teacher.
- Kept students safe in classroom and outside environments.
- Participated in meetings regarding IEPs and 504 plans for students with special needs.
- Fostered relationships between general education peers and those receiving specialized services within the classroom setting.
- Facilitated inclusion opportunities for special education students within general education classrooms.
- Assisted in developing and implementing Individual Education Plans for students with disabilities.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
SALES ASSOCIATE
Tj Maxx
Stafford
09.2017 - 09.2019
- Assisted customers in selecting merchandise and understanding product features.
- Organized sales floor to enhance product visibility and customer flow.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment.
- Collaborated with team members to ensure a positive shopping experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in store promotions, displaying merchandise attractively for shoppers.
- Trained new associates on operational procedures and customer service standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
KIDS CLUB ASSOCIATE
One Life Fitnesss
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
PROGRAM ASSISTANT
MCCS
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of Type program and associated activities.
Education
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Hooksett, NH 09.2026 - 09.2026
Human Resources Training
UniAtena
09.2026 - 09.2026
Associate Of Business Administration - Business Accountancy
Germanna Community College
Locust Dale, VASkills
- Patience and empathy
- Role modeling
- Parent communication
- Social perceptiveness
- Initiative-taking
- Customer service
- Problem solving
- Finance
- Achieved
- Data analysis
- Microsoft
- Activity planning
- Leadership qualities
- CPR training
- Child development
- Excel
- Microsoft’
- Team player
- Credit union
- Detail oriented
- Organized
- Payroll
- Data
- Problem solving
- Communication
- Conflict resolution
Timeline
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
09.2026 - 09.2026
Human Resources Training
UniAtena
09.2026 - 09.2026
Beverage Cart Attendant
Fredericksburg Country Club
06.2026 - Current
Para educator
Shirley Heim middle school
08.2025 - Current
SALES ASSOCIATE
Tj Maxx
09.2017 - 09.2019
PROGRAM ASSISTANT
MCCS
KIDS CLUB ASSOCIATE
One Life Fitnesss
Associate Of Business Administration - Business Accountancy
Germanna Community College