Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachael Roberts

Marysville,WA

Summary

Skilled in advanced planning and customer service, with a proven record of accomplishment in developing individualized care plans and enhancing patient outcomes. Known for a positive attitude and effective communication, adept at managing multiple tasks in fast-paced environments while ensuring high-quality care and satisfaction. Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.

Overview

16
16
years of professional experience

Work History

Delivery Driver

Grubhub
Marysville
01.2021 - 03.2023
  • Maintained upbeat, positive attitude, customer focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Home Hospice Nurse

Kaiser Permanente
Redmond, WA
01.2018 - 12.2020
  • Developed and initiated individualized plan of care and assumed responsibility for ongoing development in partnership with patient, family and caregivers.
  • Kept abreast of changes and trends affecting nursing care and licensed nurse functions to improve patient mortality, quality of life and enhance patient outcomes.
  • Initiated preventive and rehabilitative nursing procedures and provided services ordered by physician as indicated in plan of care.
  • Identified and coordinated patient and family care to support patients and families in home or assisted living facility.

Assistant Director of Nursing and CNA

Snohomish Health And Rehabilitation
Snohomish
01.2007 - 08.2017
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Identified department issues to recommend corrective actions.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.

Medical Technician

Merrill Gardens
Monroe, WA
01.2010 - 12.2014
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Demonstrating exacting standards of performance, teamwork, and compassion.

Education

Red Cross Training - Advanced CPR/Emergence First Aid

Red Cross
Everett, WA
01.2019

Tax Preparer Certification -

H&R Block
Marysville, WA
08.2010

Medical Technology - Med Tech

Merrill Gardens
Monroe, WA
01.2010

GED -

Everett Community College
Everett, WA
01.2000

Certified Nursing Assistant -

Madeline Villa Tech
Everett, WA
01.2000

Skills

  • Safe environment for patients
  • Recognizing altered patient conditions
  • Effective communication with diverse personalities
  • Humility
  • Nonjudgmental approach
  • Connecting with all social classes
  • Active listening and assistance

References

  • Kathleen Lebvre, kathleenal71@gmail.com
  • Austin Irgens, shepardsrebolution@gmail.com
  • Michael Roberts, (360)631-0527
  • Jesse Strand, (425)210-8254
  • Heidi Carter, (425)220-1383
  • Allison Landstad, landstada@yahoo.com

Timeline

Delivery Driver

Grubhub
01.2021 - 03.2023

Home Hospice Nurse

Kaiser Permanente
01.2018 - 12.2020

Medical Technician

Merrill Gardens
01.2010 - 12.2014

Assistant Director of Nursing and CNA

Snohomish Health And Rehabilitation
01.2007 - 08.2017

Red Cross Training - Advanced CPR/Emergence First Aid

Red Cross

Tax Preparer Certification -

H&R Block

Medical Technology - Med Tech

Merrill Gardens

GED -

Everett Community College

Certified Nursing Assistant -

Madeline Villa Tech

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