Rachael Rodriguez
Sacramento,CA
Summary
Patient Access Representative performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Epic, Salucro, Allscripts, MS4, Cerner, EDM and more.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Union Representative
Seiu United Healthcare Workers West
Stockton, California
11.2025 - Current
- Advocated for member rights during contract negotiations and workplace disputes.
- Facilitated training sessions for union members on labor laws and benefits.
- Collaborated with management to address employee grievances effectively.
Patient Registration Representative
St Joseph's Medical Center
Stockton, California
03.2025 - Current
- Registered patients by collecting personal and insurance information.
- Verified patient eligibility and benefits using electronic systems.
- Managed appointment scheduling for medical staff and patients.
- Assisted patients with billing inquiries and payment options.
- Processed patient medical records in compliance with privacy regulations.
- Trained new staff on registration procedures and software systems.
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
Patient Access Representative II
Sutter Health
Sacramento, CA, CA
04.2021 - 03.2025
- Communicated financial obligations to patients and collected fees at time of service.
- Provided assistance to internal departments when needed.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Assisted with preparing daily cash reports for accounting department.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Managed incoming faxes related to patient registration processes.
Patient Access Representative
Dignity Health
Sacramento, CA
08.2015 - 08.2020
- Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Verified demographics and insurance information to register patients in computer system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Ensured accuracy of all data entered into computer system.
Referral Specialist
Dignity Health
Rancho Cordova, CA
04.2013 - 01.2015
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Aided clinical team to support administrative needs for clinical referrals.
- Entered confidential patient information and updated electronic records in database.
- Selected by supervisor to train new hires on departmental processes and software.
- Verified documents and associated records to catch and resolve discrepancies.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed up to 150 patient referrals daily through multi-line telephone system.
- Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
- Addressed, documented and responded to incoming correspondences to address all specialty appointments, consistently double-checking information and availability.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Centralized Scheduler
Sutter Health
Fairfield, CA
07.2011 - 08.2013
- Checked patient insurance and collected pre-authorizations from providers.
- Managed patient check-in and check-out procedures and processed payments.
- Checked with doctors for availability.
- Assisted patients in filling out pre-appointment paperwork.
- Scheduled new and existing patients as walk-ins or by phone.
- Communicated with patients by phone and via written correspondence.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Patient Service Representative
Sutter Health
Sacramento, CA
01.2011 - 07.2011
- Scheduled patient appointment and procedures with Epic.
- Ran credit card batches and balanced deposits on daily basis.
- Checked daily doctor schedules and verified insurance.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
GED -
Freemont Adult Education
Sacramento, CASkills
- Regulatory compliance
- Insurance company knowledgeable
- Payment processing
- Appointment scheduling
- Medical billing
- Insurance Verification
- Registration and Admissions
- HIPAA Compliance
- Pre-Admission Requests
- Grievance resolution
- Contract interpretation
Education and Training
24 years of experience in a healthcare setting.
Timeline
Union Representative
Seiu United Healthcare Workers West
11.2025 - Current
Patient Registration Representative
St Joseph's Medical Center
03.2025 - Current
Patient Access Representative II
Sutter Health
04.2021 - 03.2025
Patient Access Representative
Dignity Health
08.2015 - 08.2020
Referral Specialist
Dignity Health
04.2013 - 01.2015
Centralized Scheduler
Sutter Health
07.2011 - 08.2013
Patient Service Representative
Sutter Health
01.2011 - 07.2011
GED -
Freemont Adult Education