Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Sentowski

Belleville

Summary

Dynamic professional with extensive experience in customer service and food safety oversight at Tropical Smoothie Café. Proven ability to enhance customer satisfaction through effective problem-solving and team motivation. Skilled in front-of-house display creation and maintaining high standards of cleanliness, ensuring an exceptional dining experience.

Overview

6
6
years of professional experience

Work History

Server/Hostess

Buddie's Pub and Grill
Okemos
09.2024 - 05.2025
  • Provided friendly and efficient service to customers at a busy pub and grill.
  • Assisted in taking food and drink orders accurately from patrons.
  • Delivered meals and beverages promptly to tables while ensuring quality.
  • Maintained cleanliness of dining area, including tables and utensils.
  • Handled cash transactions and processed payments for customer orders.

Shift Leader

Tropical Smoothie Café
Canton
12.2021 - 08.2024
  • Supervised daily store operations to maintain smooth workflows and exceptional customer service.
  • Trained new hires on food safety, store procedures, and customer service excellence.
  • Monitored food preparation processes for quality, accuracy, and efficiency.
  • Ensured compliance with health and safety regulations across all operations.
  • Delegated tasks effectively to team members to achieve business objectives.
  • Adapted to fast-paced environments while prioritizing attention to detail.

Shift Leader

Tropical Smoothie Café
East Lansing
09.2023 - 05.2024
  • Executed opening and closing procedures, including cash handling and bank deposits.
  • Resolved customer concerns promptly and professionally to enhance service quality.
  • Maintained clean, organized, welcoming environment for optimal customer experience.
  • Assisted with inventory management and supply ordering to ensure stock availability.
  • Communicated effectively with management and team to meet daily sales targets.
  • Motivated team members to sustain high morale and productivity levels.

Administrative Student Assistant

Eastern Michigan University Dining Services
Ypsilanti
09.2022 - 06.2023
  • Delivered front-desk support, greeting visitors and directing inquiries efficiently.
  • Assisted faculty and staff with administrative tasks including copying, scanning, and filing documents.
  • Maintained organized departmental files for quick retrieval of information.
  • Supported event preparation by scheduling meetings and preparing necessary materials.
  • Handled confidential student and department information with utmost discretion.
  • Managed email correspondence while tracking office supply inventory effectively.

Cashier

Rowe's Produce Farm
Ypsilanti
06.2019 - 09.2021
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Resolved customer inquiries and concerns through friendly and effective service.
  • Managed cash, credit, and returns while ensuring balanced drawers in compliance with policies.
  • Handled and packaged fruits and vegetables for market sale to enhance product presentation.
  • Adapted to outdoor conditions and extended hours during peak harvest seasons.
  • Maintained cleanliness and organization of work areas in fields and packing stations.

Education

Bachelor of Science - Medical Psychology

Michigan State University
East Lansing, MI
05-2026

Skills

  • Psychological research
  • Customer service
  • Food safety oversight
  • Front-of-house display creation
  • Food station setup
  • Problem solving

Timeline

Server/Hostess

Buddie's Pub and Grill
09.2024 - 05.2025

Shift Leader

Tropical Smoothie Café
09.2023 - 05.2024

Administrative Student Assistant

Eastern Michigan University Dining Services
09.2022 - 06.2023

Shift Leader

Tropical Smoothie Café
12.2021 - 08.2024

Cashier

Rowe's Produce Farm
06.2019 - 09.2021

Bachelor of Science - Medical Psychology

Michigan State University

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