Rachael Sheridan
Garland,TX
Summary
Ambitious and multifaceted IT professional seeking a technical support position to leverage existing skills while contributing to the organization. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Tyler Technologies
08.2021 - Current
- Create help desk tickets, troubleshot and resolved desktop issues.
- Resolve diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configure hardware, devices, and software
Restaurant General Manager
Braums, Inc.
01.2011 - 03.2021
Computer Sales Associate
Geotec
05.2008 - 08.2010
Advertising Account Executive
Fuquay-Varina Independent Newspaper Group
03.2005 - 05.2008
Education
Information Technology Security Administration -
MyComputerCareer
Dallas, TX02.2022
Certified Massage Therapist -
Medical Arts Massage School
Raleigh, NC01.2003
Skills
- Microsoft Office Suite
- Routers & Switches
- Technical Troubleshooting
- Hardware Configurations
- Ticketing system proficiency
- Network Troubleshooting
- Creative Problem Solving
- File Systems & Active Directory
- Exposure to Virtual PC
- Microsoft Firewalls
- Mac OSX
- Software Support
Accomplishments
Nominated for the Best Service & Support Analyst Award from the HDI DFW Local Chapter.
Certification
MTA Security Fundamentals, MTA Server Fundamentals, CompTIA A+, Linux Essentials, MTA Networking Fundamentals, CompTIA Network+, CompTIA Server+, and CompTIA Security+
Timeline
IT Support Specialist
Tyler Technologies
08.2021 - Current
Restaurant General Manager
Braums, Inc.
01.2011 - 03.2021
Computer Sales Associate
Geotec
05.2008 - 08.2010
Advertising Account Executive
Fuquay-Varina Independent Newspaper Group
03.2005 - 05.2008
Information Technology Security Administration -
MyComputerCareer
Certified Massage Therapist -
Medical Arts Massage School
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