Rachael Singleton
Philadelphia,Pennsylvania
Summary
Motivated Social Worker with a 16-year experience providing service to Families and Children. Committed to staying on task in a fast-paced environment while focusing on delivering consistent and professional service. A Successful natural leader equipped with the ability to demonstrate problem solving techniques, dedication and Empathy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Work Supervisor
Department Of Human Services-Children &Youth
Philadelphia, United States
09.2017 - Current
- Provides oversight for 4-5 social service managers conducting Child Protective Service investigations, by implementing daily supervision, and weekly group meetings
- Facilitates enhanced compliance by reviewing case files and implementing quality assurance protocols.
- Participates in monthly interdisciplinary team meetings to establish Comprehensive safety plans for families.
- ·Enhances staff development, through training new hires and student Interns
Social Work Supervisor-Critical Investigation Unit
Department Of Human Services -MDT
Philadelphia, PA
09.2014 - 09.2017
- Provided oversight and supervision to social services managers conducting investigations on child fatality, Sex Abuse and critical investigations
- Collaborated with provider agencies in state review board meetings to identify strategies to prevent child abuse and implement resources for families at risk for abuse
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Collaborated with Child Advocate Centers and Law Department to facilitate out of home care for children.
Social Work Supervisor-Hotline Call Center
Department Of Human Services
Philadelphia, Pennsylvania
05.2011 - 09.2014
- Reviewed, analyzed, and interpreted Child Protective service reports and assigned reports to Social Work Service Managers.
- Monitored phone calls and provided feedback to staff to ensure adequate information gathering
- Assisted with Hiring and training staff and established and monitored goals.
- Conducted quarterly performance reviews
Education
Master of Science - Social Work
University of Maryland - Baltimore County
Baltimore, MD05.2001
Bachelor of Science - Social Work
Morgan State University
Baltimore, MD05.2000
Skills
- Interviewing skills
- Client needs assessments
- Team building
- Critical Thinking
- Collaboration
- Problem-Solving
- Interpersonal Communication
- Active Listening
Certification
- LSW -December 2021
Timeline
Social Work Supervisor
Department Of Human Services-Children &Youth
09.2017 - Current
Social Work Supervisor-Critical Investigation Unit
Department Of Human Services -MDT
09.2014 - 09.2017
Social Work Supervisor-Hotline Call Center
Department Of Human Services
05.2011 - 09.2014
Master of Science - Social Work
University of Maryland - Baltimore County
Bachelor of Science - Social Work
Morgan State University