Deanna Cherry
Windsor,NC
Summary
Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Social Work Supervisor
Chowan County Department of Social Services
Edenton, NC
12.2020 - Current
- Analyzed data from case management systems in order to determine effectiveness of existing programs or services.
- Conducted performance reviews of social work staff to identify areas of improvement.
- Responded quickly and efficiently when emergency situations arise requiring immediate attention from a supervisor.
- Managed daily workflow ensuring all deadlines were met.
- Consulted with staff on resolution of complex service issues.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Coordinated with external agencies as needed to provide additional services or referrals for clients.
- Recruited, interviewed, and hired volunteers and staff.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Developed and implemented policies for social work staff to ensure compliance with professional standards.
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
- Implemented strategies for managing difficult cases including those involving ethical dilemmas or legal issues.
- Collaborated with other departments within the organization to coordinate resources for clients in need.
- Addressed complaints from clients or their families regarding service delivery issues promptly and professionally.
- Implemented and evaluated staff, volunteer or training programs.
- Advocated for clients' best interest in school settings, at juvenile court, and in other systems that interfaced with client and family.
- Monitored caseloads of assigned staff to ensure timely completion of tasks.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Foster Care Social Worker
Bertie County Department of Social Services
Windsor, NC
09.2013 - 02.2020
- Participated in court hearings regarding placement changes or termination of parental rights.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Maintained contact with all parties involved, including birth parents, foster parents, social workers, attorneys, and other relevant individuals.
- Arranged adoptions and found foster homes for abandoned or abused children.
- Provided case management and support services to children and families in the foster care system.
- Conducted assessments of foster homes and children under care.
- Advised guardians ad litem about current placements and progress towards permanency goals for children assigned under their jurisdiction.
- Researched laws governing child welfare policies and procedures applicable at state and federal levels.
- Supported caregivers by providing respite opportunities as needed throughout the year.
- Facilitated meetings between birth parents and their children when appropriate.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Developed individualized service plans to meet the needs of each child in foster care.
- Assisted in recruiting, training, and supervising foster parents as well as providing them with ongoing support and guidance.
- Monitored visits between biological parents and their children placed in out-of-home settings.
- Created written reports summarizing case progress which were submitted for review by supervisors.
911 Communications Supervisor
Bertie County Sheriff Office
Windsor, NC
02.2007 - 09.2013
- Provided administrative support to the 911 Communications Center, including scheduling staff.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Ensured proper protocols were followed during all incoming calls related to emergencies.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Trained new staff members on how to use computer systems used by the center.
- Maintained accurate records of all incoming calls received at the center.
- Completed day-to-day duties accurately and efficiently.
Education
Master of Arts - Public Administration
University of Phoenix
Tempe, AZ05-2018
Bachelor of Arts - Social Work
Shaw University
Raleigh, NC05-2009
High School Diploma -
Bertie High School
Windsor, NC06-2000
Skills
- Community Outreach
- Client Meetings
- Interviewing Skills
- Research and Facts Collecting
- Service Planning
- Client Needs Assessments
- Active Listening
Certification
- certified TIPS-MAPP trainer
References
References available upon request.
Timeline
Social Work Supervisor
Chowan County Department of Social Services
12.2020 - Current
Foster Care Social Worker
Bertie County Department of Social Services
09.2013 - 02.2020
911 Communications Supervisor
Bertie County Sheriff Office
02.2007 - 09.2013
Master of Arts - Public Administration
University of Phoenix
Bachelor of Arts - Social Work
Shaw University
High School Diploma -
Bertie High School
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