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Rachael Smith
Medical Assistant
Lexington,KY
Summary
Motivated Medical Assistant dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination with a clear understanding of HIPPA guidelines and medical terminology.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Home Health Care Provider
Self-employeed
Lexington , KY
2021.01 - 2021.06
- Provided assistance to client by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Interacted kindly with patient and family and displayed positive, outgoing attitude, resulting in establishment of professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Customer Service Representative
Conduent Call Center
Lexington , KY
2020.10 - 2021.01
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recorded actions taken, issues resolved and order information to effectively manage customer accounts.
Certified Medical Assistant
University Of Kentucky Healthcare
Lexington , KY
2004.03 - 2006.10
- Allergy Coordinator for Division of ENT/ Dr. Richard Haydon
- Coordinated/ roomed to assure timely flow of patients
- Collected and documented patient medical information such as blood pressure and weight, any changes.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Monitored allergy prick test accuracy using quality controls.
- Administered allergy test/Injections
- Mixed all allergy vials post testing
- Monitored patient after injections looking for any reactions
- Ordered/Maintained Epi/Epinephrine Pen
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Nationally Certified Medical Assistant
University Of Ky Division Of Internal Medicine
Lexington , KY
2001.03 - 2004.05
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered injections as instructed by Dr. Huang to alleviate patient symptoms.
- Administered TB Tests/ immunizations and maintained records
- Measured patient pulse oximetry/spirometry
- Performed EKG's
- Wound care/dressing changes
- Suture/staple remover
- School/Work/Sports Physicals
- Scheduled MRI, CT scan, referrals
- Prior authorizations/precerts
- Phoned/faxed medication to pharmacy per Dr. orders
Education
Associate of Science - Medical Assisting
Sullivan University
Lexington, KY 1998.05 - 2000.06
Skills
Flexible and Adaptable
undefinedSoftware
Outlook
Excel
Teams
Skype
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Health Care Provider
Self-employeed
2021.01 - 2021.06
Customer Service Representative
Conduent Call Center
2020.10 - 2021.01
Certified Medical Assistant
University Of Kentucky Healthcare
2004.03 - 2006.10
Nationally Certified Medical Assistant
University Of Ky Division Of Internal Medicine
2001.03 - 2004.05
Associate of Science - Medical Assisting
Sullivan University
1998.05 - 2000.06
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