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Rachael Smith
Medical Assistant
Lexington,KY
Summary
Motivated Medical Assistant dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination with a clear understanding of HIPPA guidelines and medical terminology.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Home Health Care Provider
Self-employeed
Lexington, KY
01.2021 - 06.2021
- Provided assistance to client by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Interacted kindly with patient and family and displayed positive, outgoing attitude, resulting in establishment of professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Customer Service Representative
Conduent Call Center
Lexington , KY
10.2020 - 01.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recorded actions taken, issues resolved and order information to effectively manage customer accounts.
Certified Medical Assistant
University Of Kentucky Healthcare
Lexington, KY
03.2004 - 10.2006
- Allergy Coordinator for Division of ENT/ Dr. Richard Haydon
- Coordinated/ roomed to assure timely flow of patients
- Collected and documented patient medical information such as blood pressure and weight, any changes.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Monitored allergy prick test accuracy using quality controls.
- Administered allergy test/Injections
- Mixed all allergy vials post testing
- Monitored patient after injections looking for any reactions
- Ordered/Maintained Epi/Epinephrine Pen
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Nationally Certified Medical Assistant
University Of Ky Division Of Internal Medicine
Lexington, KY
03.2001 - 05.2004
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered injections as instructed by Dr. Huang to alleviate patient symptoms.
- Administered TB Tests/ immunizations and maintained records
- Measured patient pulse oximetry/spirometry
- Performed EKG's
- Wound care/dressing changes
- Suture/staple remover
- School/Work/Sports Physicals
- Scheduled MRI, CT scan, referrals
- Prior authorizations/precerts
- Phoned/faxed medication to pharmacy per Dr. orders
Education
Associate of Science - Medical Assisting
Sullivan University
Lexington, KY 05.1998 - 06.2000
Skills
Flexible and Adaptable
Collaboration
Computer Skills
Phlebotomy
Patient Assessments
Completing insurance forms
Monitoring patient progress
Chronic disease management
Insurance claims
Needs assessment
Prior authorization
Referrals
Pre certification
Software
Outlook
Excel
Teams
Skype
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Health Care Provider
Self-employeed
01.2021 - 06.2021
Customer Service Representative
Conduent Call Center
10.2020 - 01.2021
Certified Medical Assistant
University Of Kentucky Healthcare
03.2004 - 10.2006
Nationally Certified Medical Assistant
University Of Ky Division Of Internal Medicine
03.2001 - 05.2004
Associate of Science - Medical Assisting
Sullivan University
05.1998 - 06.2000