Rachael Smith
Fairview
Summary
Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. Energetic and organized Self-starter with professional manner
Knowledgeable Practice Manager offering approximately twenty years of experience working for several well-known specialties of providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving a large volume patients yearly.
Overview
20
20
years of professional experience
Work History
Practice Administrator
Lung Sleep Health Center
10.2023 - Current
- Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
- Developed and implemented operational policies to improve workflow across multiple departments.
- Led staff training programs on compliance regulations, enhancing overall team proficiency and knowledge.
- Analyzed financial reports to identify cost-saving opportunities, optimizing budget allocation for resources.
- Collaborated with physicians to develop strategic plans for continued growth and expansion of the practice''s service offerings.
- Fostered an inclusive and welcoming environment for all patients, prioritizing accessibility and accommodation of diverse needs.
Supply Chain Manager
Medical City Plano-HealthTrust PG
09.2022 - Current
- Worked with analysts to create accurate demand forecasts and supply chain management plans for expected demands.
- Rectified product damages, shortages and specification concerns through diligent product assessment and supplier communication.
- Integrated supply chain strategies with sales, production and other internal departments to maximize efficiency.
- Improved warehouse workflows and storage plans to maximize the efficiency of moving goods.
- Conducted contract negotiations with vendors, suppliers and service providers such as freight forwarders, obtaining favorable terms with persuasive communication skills.
- Updated supply chain processes to reflect new technologies and strategies, consistently improving performance.
- Followed established guidelines and procedures for maximum regulatory compliance.
- Used good judgment to help solve problems.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Maintained good working relationship with co-workers and management.
- Participated in seminars and additional training to expand knowledge and skills.
Cardiovascular Technician
Medical City Plano-HCA Healthcare
06.2021 - 09.2022
- Explained to patients before, during and after cardiac tests what to expect and checked patient's emotional and physical well-being throughout tests.
- Performed as scrub assistant during procedures, controlled and manipulated guidewires and balloon catheters and maintained sterile field.
- Demonstrated advanced skills in direct care of cardiac cath patients undergoing diagnostic procedures and percutaneous transluminal coronary angioplasty.
- Instructed new staff members and delivered ongoing education on specialized equipment located within cardiac catheterization lab and structural heart lab.
- Assisted surgeons with completing invasive vascular procedures such as balloon angioplasties and stent placement.
- Monitored patients vitals curing diagnostic and therapeutic procedures and coordinated appropriate responses with physicians.
Cardiac Cath Lab Office Coordinator
Medical City Plano-HCA Healthcare
09.2018 - 01.2022
- Maintained office equipment and contacted vendors for maintenance and repair.
- Complied with office workflow processes to achieve optimal efficiency.
- Triaged phone calls, letters and email correspondence and forwarded relevant information to senior staff members.
- Addressed customer inquiries and promptly resolved complaints.
- Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
- Trained new hires in company policies, work processes and job-specific tasks.
- Oversaw office supply inventory, usage and replenishment for fast-paced office environment.
- Performed recordkeeping and document filing tasks to organize important company information.
- Coordination and Operationalization of MCP employee COVID19 Vaccine clinic
- Coordination and Implementation of ECMO Program
- Creation and proofreading of Policies and Procedures with Leadership and Clinical staff
Front Desk Reception
Craig Ranch Ob/Gyn
02.2014 - 08.2018
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
- Cleaned and organized lobby and reception areas to maximize guest comfort.
- Performed copying, faxing and printing tasks to organize and distribute important documents.
- Provided guests with company information and addressed questions and complaints.
- Coordinated schedules and appointments using company calendars.
- Monitored visitor sign-ins and sign-outs.
- Trained new employees regarding office processes and meeting guest needs.
- Answered telephone calls to provide information, take messages and set up appointments.
- Supported office workflow by providing skilled clerical assistance.
- Interacted with guests using professional, friendly customer service.
- Communicated with all levels of personnel to resolve problems and support daily functions.
Business Office Manager
Peak Physical Therapy
05.2013 - 01.2014
- Implemented workflow process improvements and drove productivity gains without hiring additional staff.
- Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
- Implemented office procedures and set objectives to guide steady workflow.
- Planned and established office management systems to improve organizational performance.
- Improved office communications with internal controls and clearly defined prioritization guidelines.
- Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
- Monitored expenditures and inventory usage to meet targets with minimal waste and under-budget costs.
- Maintained data accuracy and accessibility with strong document control and file naming practices.
Front Office Lead
Comprehensive OB/Gyn
04.2011 - 02.2013
- Complied with office workflow processes to achieve optimal efficiency.
- Supervised staff, evaluated performance and assisted team in reaching new performance targets.
- Triaged phone calls, letters and email correspondence and forwarded relevant information to senior staff members.
- Received consistently positive client feedback related to service delivery.
- Prioritized workload and delegated team tasks based on strengths and skill levels.
- Resolved customer complaints and answered policy and procedure-related questions.
- Liaised between team members and upper management to advocate for needs and resources.
- Assisted team members in resolving complex issues with critical thinking and tactful communication.
Patient Access Associate/Registrar
HCA-PAS
09.2010 - 12.2011
- Greeted and admitted patients and caregivers upon arrival.
- Managed pre-admitting and admitting of patients at busy facility.
- Verified completeness and accuracy of patients' information for documentation in EMR system.
- Handled advanced directives, powers of attorney and advanced beneficiary notices.
- Registered patients, routed documentation and escorted individuals to procedure locations.
- Connected with insurance companies to verify details and process billing.
- Received and processed visitors' complaints to help improve hospital services.
- Collected and secured cash payments for patients' co-payments and additional financial obligations.
- Served as patient advocate and liaised with providers and insurance to meet patient needs.
- Obtained pre-authorizations to remove patient barriers to healthcare.
- Helped patients obtain necessary services to meet healthcare needs.
EMT-B, EMD
LifeLink-Cape Fear Valley Health System
05.2006 - 01.2009
- Provided pre-hospital level care to assess conditions, deliver preliminary treatments and ultimately save lives.
- Took vital signs and interpreted EKGs to determine immediate condition of patient.
- Kept patients and family members calm to obtain information critical to providing emergency care.
- Provided cardiopulmonary resuscitation with manual defibrillators and AEDs.
- Participated in professional development training to improve patient care proficiency.
- Drove and operated specially equipped emergency vehicles to specified locations at safe and controlled speeds.
- Received and responded to requests for emergency ambulance service via two-way radio or other communication devices.
- Administered basic life support at scene, en route to hospital and in pre-hospital settings.
- Communicated with medical personnel and treatment facilities to obtain instructions for treatment and arrange reception of patients.
- Assessed nature and extent of injury or illness to establish and prioritize medical procedures.
- Cleaned, organized and restocked vehicles to prepare for next transport.
- Adhered to and followed policies and procedures to promote safety and reduce contamination by bloodborne pathogens.
- Protected privacy of patient information as required by federal law and in accordance with general health care principles.
- Documented transports to maintain accurate records of emergency and non-emergency requests.
Education
Medical Billing -
Collin College
Plano, TX, USA09-2010
NREMT, North Carolina EMT-B, Emergency Dispatch - Emergency Medicine
Fayetteville Technical Community College
Fayetteville, NC05-2006
EMT-B Certification - undefined
Grayson County College
Sherman, TX02-2006
Skills
- Data Entry and Maintenance
- HIPAA compliance
- Complex Procedure and Meeting Scheduling
- Office management
- Schedule coordination
- Process improvement
- Customer service and relations
- Microsoft Office
- Policy development
- Training and development
- Workflow optimization
- Administrative support
- Operations management
- Scheduling coordination
- Patient relations
Accomplishments
- Achieved growing a new practice by achieving 122% increase in patient volume with marketing and continued physician rapport in the metroplex.
Timeline
Practice Administrator
Lung Sleep Health Center
10.2023 - Current
Supply Chain Manager
Medical City Plano-HealthTrust PG
09.2022 - Current
Cardiovascular Technician
Medical City Plano-HCA Healthcare
06.2021 - 09.2022
Cardiac Cath Lab Office Coordinator
Medical City Plano-HCA Healthcare
09.2018 - 01.2022
Front Desk Reception
Craig Ranch Ob/Gyn
02.2014 - 08.2018
Business Office Manager
Peak Physical Therapy
05.2013 - 01.2014
Front Office Lead
Comprehensive OB/Gyn
04.2011 - 02.2013
Patient Access Associate/Registrar
HCA-PAS
09.2010 - 12.2011
EMT-B, EMD
LifeLink-Cape Fear Valley Health System
05.2006 - 01.2009
NREMT, North Carolina EMT-B, Emergency Dispatch - Emergency Medicine
Fayetteville Technical Community College
EMT-B Certification - undefined
Grayson County College
Medical Billing -
Collin College