Rachael Sorrick
Veterinary Technician
Petal,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Committed to continuous improvement and contributing to team success. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Veterinary Technician
Petal Animal Clinic
03.2018 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
In Home Care
Family Care Giver
10.2010 - 12.2021
- Transported clients for medical and personal outings.
- Scheduled and coordinated medical appointments.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Assisted with end-of-life care.
- Helped clean and shower patients to maintain hygiene standards
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Veterinary Receptionist
Animal Medical Center
03.2017 - 03.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Maintained current and accurate medical records for patients.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Education
High School Diploma -
Sonoma Valley High School
Sonoma, CA06.1999
Skills
- Organizational Systems
- Customer Experience
- Client Education
- Medication Dispensing
- Customer Satisfaction
- Medical History
- Patient Care Assessment
- Professional Relationships
- Hospice Care
- Problem Identification
- Records Management Systems
- Telephone Skills
Timeline
Veterinary Technician
Petal Animal Clinic
03.2018 - Current
Veterinary Receptionist
Animal Medical Center
03.2017 - 03.2018
In Home Care
Family Care Giver
10.2010 - 12.2021
High School Diploma -
Sonoma Valley High School