Rachael Steffen
Customer Service Specialist | Manager
Salisbury,Fl
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Rehab Director
Legacy Healthcare Services
01.2023 - Current
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Completed documentation in timely fashion into EMR system.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Conduct monthly in-services and focus audits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting patient-therapist relationships using strong issue resolution and dynamic communication skills.
Physical Therapist Assistant
HealthPRO Heritage
11.2022 - 01.2023
- Perform skilled therapy treatment within patient's home to increase functional independence and mobility
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent further decline.
- Communicated with physicians and RNs to provide updates on patient care.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Physical Therapist Assistant
Select Rehabilitation
07.2022 - 11.2022
- Maintained company productivity standards in a skilled nursing facility while managing up to 18 patients a day
- Demonstrated commitment to quality care by implementing creative interventions based on individual needs to improve patients' progress toward goals
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Server Assistant Manager
Trips Diner
02.2018 - 07.2022
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Liaised between servers and upper management to address issues and manage challenges.
- Trained servers on order management, food service quality and how to build rapport with guests.
Front Office Administrator
Marty's Photography
07.2015 - 02.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Science in Physical Therapist Assistant -
South University
Tampa, Fl04.2022
Certificate - Diploma - Accounting, Business, And Marketing Management
Wayne County Schools Career Center
Smithville, OH 05.2001 -
Skills
Business Administration
Issues Resolution
Hiring and Retention
Team Management
Legal and Regulatory Compliance
Verbal and Written Communication
Creativity and Innovation
Certification
Florida Board of Physical Therapy - 32091
Timeline
North Carolina Board of Physical Therapy - A8277
10-2024
Rehab Director
Legacy Healthcare Services
01.2023 - Current
Basic Life Support (CPR & AED), 01/01/23 - 01/01/25
01-2023
Physical Therapist Assistant
HealthPRO Heritage
11.2022 - 01.2023
Florida Board of Physical Therapy - 32091
07-2022
Physical Therapist Assistant
Select Rehabilitation
07.2022 - 11.2022
Server Assistant Manager
Trips Diner
02.2018 - 07.2022
Front Office Administrator
Marty's Photography
07.2015 - 02.2018
Certificate - Diploma - Accounting, Business, And Marketing Management
Wayne County Schools Career Center
05.2001 -
Associate of Science in Physical Therapist Assistant -
South University