Rachael St. Jean

As district team lead, my responsibilities include the monitoring of daily operations of both my personally managed facility and the multiple site locations within the district. In addition to duties and responsibilities as a store manager, I assist the district manager in the execution of company and district initiatives, and operational goals.
Effectively provides district leadership and performs training functions in the district by:

• Ensuring completion of day one on boarding process in respective systems with new hires.
• Training and assisting in the development of new and existing employees using company provided resources, effective adult learning, and behavior based learning methodologies.
• Providing on-going training and mentoring of new policies and procedures as well as follow-up skill checks through effective role playing, coaching, and knowledge sharing.
• Serving as a subject matter expert regarding operations, sales, marketing, and computer processes.
• Partnering with DM to drive operational and financial goals.
• Increased store sales by cross-selling complementary items.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Provided guidance to store managers on operational issues such as staffing, inventory control, customer service, budgeting, and marketing.
• Managed relationships with vendors and suppliers; negotiated contracts that reduced overall costs while maintaining quality standards.
• Negotiated with suppliers and vendors to secure beneficial terms and pricing.
• Translated management orders into actionable plans for team members.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Resolved customer complaints in a timely manner.
• Implemented efficient systems for tracking stock movement.
• Managed daily banking activities such as deposits and withdrawals.
• Developed relationships with suppliers to negotiate better prices.
• Trained and mentored associates to teach daily tasks and procedures.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Delegated work to staff, setting priorities and goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Met with prospective tenants to show property and assess applications or sign leases.
• Built relationships with service vendors and submitted associated billing statements.
• Solicited and analyzed bids for repairs, renovation and general maintenance.

• Verified customers' identification to ensure compliance with laws and regulations.
• Explained account information to customers in detail as needed.
• Researched discrepancies between actual cash amounts and records of transactions for accuracy.
• Cross-sold additional bank products when applicable to meet customer needs.
• Performed daily reconciliation of teller drawer within established limits.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Maintained confidentiality of bank records and client information.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
• Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.