An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Blood Manufacturing Technician
American Red Cross
Cleveland
09.2024 - Current
Calibrated and maintained laboratory and manufacturing instruments.
Received, labeled, and stored blood donations according to established protocols, ensuring proper traceability and inventory management.
Processed and manufactured various blood components, including red blood cells, plasma, and platelets, according to established standard operating procedures (SOPs), and FDA regulations.
Performed and documented daily, weekly, and monthly quality control checks on laboratory equipment and reagents, maintaining a comprehensive audit trail.
Ensured proper labeling and segregation of blood components to prevent mix-ups, and maintain accurate inventory control.
Performed cryopreservation and thawing of plasma and other blood components, adhering to strict temperature and handling requirements to maintain product viability.
Customer Service Representative
Discount Drug Mart
Lakewood
02.2018 - 12.2025
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Stocked shelves with merchandise, rotated products, and removed expired items.
Processed returns and exchanges according to company policy.
Assisted in unloading trucks containing incoming stock or supplies.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
STNA
HCF - Bowling Green Manor
Bowling Green
09.2023 - 05.2025
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Performed routine medical tasks, such as taking blood pressure and changing dressings.
Helped residents walk with or without self-help devices.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Used mobility devices to transport patients.
Responded quickly during emergency situations in accordance with hospital protocols.
BLS Instructor at American Red Cross and American Heart Association CPR, Heart CPRBLS Instructor at American Red Cross and American Heart Association CPR, Heart CPR