Rachael Stuart

• Recognized as a top 5 performer for achieving among the fastest total-loss claim closures in Illinois through efficient investigations, timely customer communication, and proactive claim management.
• Selected to mentor a peer, supporting adaptability, consistency, and Progressive best practices
• Navigate complex and emotionally charged claim scenarios and coverage investigations using sound decision-making, negotiation, and empathy
• Collaborate with internal partners and external vendors, including Salvage, SIU, Subrogation, Repair Vendors, and MRRs, making referrals as appropriate to support accurate investigations, timely resolution, and quality claim outcomes
• Manage high-volume claims while maintaining strong time management, quality orientation, and timely resolution
• Build customer loyalty through clear communication, empathy, and accurate coverage explanations

Served as an independent insurance broker advising clients on personal, commercial, and specialty lines coverage by analyzing risk exposures, recommending appropriate policy solutions, and placing coverage across multiple carriers.

Directed operations for a non-medical home care agency serving seniors, managing 65+ employees, overseeing approximately $1M in annual revenue, and ensuring compliance with the Illinois Department of Public Health regulations.