Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Sweeney

Winter Garden

Summary

Hardworking, Experienced, Motivated, Easy Communication and inviting personality ready to start a new job

Overview

8
8
years of professional experience

Work History

Assistant Manager

Hand And Stone Massage And Facial
07.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Lead Spa Attendant

Hand And Stone Massage And Facial
02.2023 - Current
  • Managed daily operations, maintaining high standards of cleanliness and organization throughout the facility.
  • Developed strong relationships with clients through attentive care, fostering customer loyalty and repeat business.
  • Collaborated with management to develop promotional packages, attracting new clientele and increasing revenue.
  • Trained new spa attendants to ensure consistent quality of service and adherence to spa protocols.
  • Addressed customer concerns promptly and professionally, resolving issues in a timely manner to preserve client satisfaction.

Spa Receptionist

Hand And Stone Massage And Facial
07.2023 - Current
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Handled payments and processed credit card transactions.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.

Receptionist

Latham Luna Eden and Beaudine LLC
11.2022 - 06.2023
  • Greeted visitors warmly and genuinely
  • Responded to inquiries from callers seeking information.
  • Documented financial data
  • Kept up-to-date records on Employees
  • Answered phone promptly and directed incoming calls to correct offices.

Doordash Driver

DoorDash
02.2020 - Current
  • Driving a company vehicle to deliver food or other items to customers in a specific location
  • Communicating with dispatchers regarding delivery details such as drop-off points, addresses, phone numbers, and names of customers
  • Gathering payment from customers for their orders

Babysitter

05.2020 - 07.2022
  • I was able to help many family's in our neighborhood and take care of their children when needed
  • This job consisted of feeding kids, taking them to school/picking them up, putting them to bed, helping with homework and making sure the kids didn't feel left out or alone

Barista/Cashier

Maui Wowi Hawaiian Smoothies
03.2017 - 09.2019
  • For my first job I was a barista/ cashier at a small family owned business
  • During my shift I'd make smoothies, communicate with our customers, work at the register and help create everyone's work schedules for the upcoming weeks

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
12.2023

College Degree - Early Childhood Education

Valencia College
Ocoee, FL
12.2024

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Staff management
  • Employee scheduling

Timeline

Assistant Manager

Hand And Stone Massage And Facial
07.2024 - Current

Spa Receptionist

Hand And Stone Massage And Facial
07.2023 - Current

Lead Spa Attendant

Hand And Stone Massage And Facial
02.2023 - Current

Receptionist

Latham Luna Eden and Beaudine LLC
11.2022 - 06.2023

Babysitter

05.2020 - 07.2022

Doordash Driver

DoorDash
02.2020 - Current

Barista/Cashier

Maui Wowi Hawaiian Smoothies
03.2017 - 09.2019

Bachelor of Science - Psychology

University of Central Florida

College Degree - Early Childhood Education

Valencia College

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Rachael Sweeney