Rachael Tanner
Riverview,USA
Summary
Recent Business Analytics and Information Systems graduate with hands-on experience in SQL, Python, data cleaning, validation, and reporting, complemented by practical experience applying analytics to improve customer experiences and operational efficiency. Analyzed membership, sales, and service data to track performance, optimize outreach, and generate actionable insights that guided strategy and process improvements. Skilled in working with structured and semi-structured datasets, creating analytics-ready reports, and documenting processes. Familiar with cloud-based data concepts and ELT workflows through coursework and projects. Detail-oriented, collaborative, and passionate about using data to drive meaningful, results-oriented decisions.
Overview
2
2
years of professional experience
Work History
Operations Manager
Maximum Audio Visual
Tampa, Florida
09.2025 - Current
- Use data analytics to improve day-to-day operations, creating and updating store policies based on performance metrics, workflow bottlenecks, inventory patterns, and customer behavior.
- Manage inventory using data-driven tracking methods; reduce shrink risk, and improve stock accuracy by analyzing reorder points, vendor reliability, and seasonal demand trends.
- Analyze sales data, customer preferences, and product performance to ensure the store carries high-ROI items at the right times, improving the product mix and reducing overstocking.
- Evaluate profitability across core categories (TVs, home theater systems, pro audio equipment, and installation services), and present insights to guide smarter purchasing and service decisions.
- Build weekly and monthly operational reports using Excel, Sheets, SQL, and visualization tools to support leadership in forecasting, staffing, and strategic planning.
Server
First Watch
01.2025 - Current
- Created a welcoming atmosphere for guests by managing time effectively and balancing multiple tasks simultaneously.
- Ensured prompt and efficient service for each guest while maintaining smooth overall service flow.
- Analyzed guest feedback and service data to identify needs and improve the overall hospitality experience.
Fitness Consultant
Eos Fitness
11.2023 - 04.2025
- Built strong rapport with members and prospective clients by understanding their goals and tailoring their experience from the first interaction.
Analyzed membership and personal training data, using CRM systems to track leads, follow-ups, and conversions, while creating weekly KPI reports to guide team strategy.
Translated insights from in-person tours into actionable improvements for service and sales processes, driving membership growth and adding value to the club.
Education
Bachelor of Science - Business Analytics and Information Systems
Muma College of Business, University of South Florida
Tampa, Florida05.2025
Skills
- Data analysis and visualization
- Dashboard creation
- Communication & storytelling
- Programming and query languages
- SQL, Python, JavaScript
- Customer and sales insight analysis
- CRM systems and lead tracking
- Data analysis
- Microsoft Excel
Awards
Dean’s List (Fall 2024, May 2025), Athletic Scholarship Recipient at Hillsborough Community College (Softball, 2 years), NJCAA All-Academic Third Team Award (Freshman & Sophomore Year)
Timeline
Operations Manager
Maximum Audio Visual
09.2025 - Current
Server
First Watch
01.2025 - Current
Fitness Consultant
Eos Fitness
11.2023 - 04.2025
Bachelor of Science - Business Analytics and Information Systems
Muma College of Business, University of South Florida