Rachael Thomas
Orlando,FL
Summary
Reliable, personable, and service-driven professional with 2+ years of experience thriving in fast-paced, high-volume environments. Committed to maintaining safety, supporting team success, and consistently delivering service with a positive attitude. Passionate about creating memorable customer experiences and bringing warmth and efficiency to every interaction.
Overview
3
3
years of professional experience
Work History
Loan Officer Assistant
Northpoint Mortgage
Orlando, FL
01.2025 - Current
- Collaborated with underwriters, processors, and loan officers to keep applications on track.
- Scheduled client meetings and communicated complex information in a way that was easy for clients to understand.
Accountant Assistant
HMS Certified Public Accountants
Maitland, FL
10.2024 - Current
- Prepared and reviewed financial statements under CPA supervision.
- Handled incoming calls and scheduled client appointments efficiently.
Server
Olive Garden
Waterford Lakes, FL
08.2024 - 06.2025
- Delivered excellent customer service in a fast-paced environment.
- Maintained high table turnover rates while ensuring guest satisfaction.
Server
Sand on the Beach
Melbourne Beach, FL
08.2022 - 05.2023
- Managed up to 14 tables, operated POS terminals, and trained new staff.
- Built rapport with regular guests, and maintained a clean, organized workspace.
Education
Some College (No Degree) -
University of Central Florida (UCF)
Orlando, FLSome College (No Degree) - Completed Freshman year
Florida Institute of Technology (FIT)
Melbourne, FLHigh School Diploma -
Melbourne Senior High School
Melbourne, FL05.2022
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
Timeline
Loan Officer Assistant
Northpoint Mortgage
01.2025 - Current
Accountant Assistant
HMS Certified Public Accountants
10.2024 - Current
Server
Olive Garden
08.2024 - 06.2025
Server
Sand on the Beach
08.2022 - 05.2023
Some College (No Degree) -
University of Central Florida (UCF)
Some College (No Degree) - Completed Freshman year
Florida Institute of Technology (FIT)
High School Diploma -
Melbourne Senior High School
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