Rachael Thompson
Indianapolis,IN
Summary
I am extremely driven, detail oriented, friendly and efficient. I strive to provide the best customer service to anyone I encounter and I don't stop working to resolve an issue until it is corrected. I am a mother and business owner so time management is something that comes very easily to me. I am very self motivated and love working with a team. I would make a great addition to Indiana Farmers and would be honored to be a part of the team.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Self Employed Services
Indianapolis, IN
09.2017 - Current
- Managed day-to-day business operations.
- Used time management skills to quickly and efficiently complete tasks.
- Multitasked by cleaning, answering phones, and scheduling customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed scheduling.
- Set pricing.
- Handled any customer service complaints and concerns.
- Acquired all supplies needed.
Cleaner
As You Wish Cleaning
Indianapolis, IN
03.2016 - 08.2017
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
Cleaner
Becht Pride Cleaning
Greenwood, IN
10.2015 - 03.2016
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
Cleaner
Mothers Touch Cleaning
Lawrence, IN
02.2015 - 09.2015
- Handled equipment, chemicals and materials properly and with caution.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Representative
U-Haul
Oklahoma City, OK
01.2014 - 12.2014
- Maintained customer satisfaction, focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Oklahoma City Stockyards
Oklahoma City, OK
03.2012 - 12.2013
- Maintained customer satisfaction, focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Affiliated Computer Services
Anderson, IN
09.2010 - 12.2011
- Answered phones, accessed customer accounts, assisted in helping customers with any technical issues with a device, answered billing and account questions.
- I gained critical computer,, time management, and multi-tasking skills needed for the current position I am applying for.
Server
Robbies Restaurant
Fortville, IN
08.2007 - 05.2010
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed tables, washed dishes, rolled silverware.
- Cleaned and prepped kitchen and restaurant for the next business day.
Education
High School Diploma -
Mt. Vernon High School
Fortville, IN05.2010
Skills
- Impeccable customer service skills
- Multitasking
- Detail oriented
- Self Motivation
- Finance and Accounting Oversight
- Customer Service Management
Timeline
Owner/Operator
Self Employed Services
09.2017 - Current
Cleaner
As You Wish Cleaning
03.2016 - 08.2017
Cleaner
Becht Pride Cleaning
10.2015 - 03.2016
Cleaner
Mothers Touch Cleaning
02.2015 - 09.2015
Customer Service Representative
U-Haul
01.2014 - 12.2014
Customer Service Representative
Oklahoma City Stockyards
03.2012 - 12.2013
Customer Service Representative
Affiliated Computer Services
09.2010 - 12.2011
Server
Robbies Restaurant
08.2007 - 05.2010
High School Diploma -
Mt. Vernon High School