Rachael Tiller
O'Fallon,MO
Summary
Determined individual with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Exceptional interpersonal, collaboration, communication, organizational skills. Committed to paying impeccable attention to details and procedures.
Overview
13
13
years of professional experience
Work History
Administrative Quality Training Specialist
Rayus Radiology
11.2022 - Current
- Maintained database systems to track and analyze operational data.
- Built and managed relationships with key clients and partners to drive growth.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Devised and implemented processes and procedures to streamline operations.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Familiar with most RIS systems, CPT, ICD 10 , NPI Registry
- Proficient in scheduling radiology exams, as well as insurance verification and referring physician adds,
Provider services advocate
United Health Care
10.2021 - Current
- Provide personalized service to resolve issues that could not be handled through standard service channels
- Offer expert guidance of how to best utilize all tools and resources available and educate and train providers to simplify their administrative processes.
Doordash Delivery Driver
01.2021 - Current
- Load, transport, and deliver items to clients or businesses in a safe, timely manner
- Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Stylist
SALON K
02.2016 - Current
- Self-employed cosmetologist who utilizes strong customer service and communication skills to schedule all appointments, complete appointment confirmations, and handle all monetary transactions, and business management; always ensuring the highest level of customer satisfaction.
Stylist/Receptionist
Belleza Salon and Spa
01.2011 - 02.2014
- Managed a high-volume multi-line phone system, scheduled various types of appointments for multiple stylists, received payments, and maintained an organized, welcoming, and friendly atmosphere
- I also provided stylist services to clients always ensuring each customer was satisfied.
Education
Class CA Cosmetology License -
Laplante School of Hairdressing
Twin Oaks, MO08.2011
High school diploma in General Studies -
Washington High School Senior Academy
Washington, MO05.2010
Skills
- Customer Service
- Communication
- Business Management
- Sales
- ICD 10 coding/billing
- POS Systems
- Flexible and Adaptable
- Self-Directed
- Scheduling
- Time Management
- Insurance verification
- Problem Solving
- Manage a team of 50 schedulers
- Documentation Management
- Quality Assessment
- Process Analysis
- Quality Assurance
- Expert Problem Solving
- Data Analysis
- Advanced Communication
Additional References
Available upon request
References
- Sarah Holmes, (314)707-5154
- Kerri Schneider, (314)402-6717
- Megan Thielbar, (636)387-2029
- Tara Kukuljan, (314)954-5152
Timeline
Administrative Quality Training Specialist
Rayus Radiology
11.2022 - Current
Provider services advocate
United Health Care
10.2021 - Current
Doordash Delivery Driver
01.2021 - Current
Stylist
SALON K
02.2016 - Current
Stylist/Receptionist
Belleza Salon and Spa
01.2011 - 02.2014
Class CA Cosmetology License -
Laplante School of Hairdressing
High school diploma in General Studies -
Washington High School Senior Academy
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