Rachael Tomasso
5132 Lahaina Dr
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Motivated team member with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gymnastics Coach
South Florida Gymnastics
09.2017 - 12.2018
- Monitored athletes' progress through regular assessments and feedback sessions.
- Fostered positive team dynamics by promoting collaboration and sportsmanship among gymnasts.
- Implemented safety protocols to ensure a secure training environment for all participants.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
- Developed tailored training plans to enhance gymnast performance and skill progression.
Hair Salon Assistant
Glam Hair
01.2018 - 08.2021
- Managed inventory of hair care products and supplies efficiently.
- Supported client interactions, ensuring a welcoming salon environment.
- Handled appointment scheduling and customer inquiries effectively.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Answered telephone calls to provide information and schedule new appointments.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
- Promoted the salon''s services through social media platforms by sharing before-and-after photos of clients'' transformations.
- Maintained cleanliness and organization of salon workspace and tools.
- Assisted stylists in providing high-quality hair services to clients.
Server
Geckos Grill & Pub
05.2019 - 11.2019
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new servers on menu items and service standards.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold daily specials, enhancing overall guest experience and satisfaction.
Server
Wing House
08.2021 - 12.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Adapted quickly to changing demands during peak hours, ensuring efficient service flow.
- Resolved customer complaints effectively, contributing to positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Crazy Papas
01.2022 - 11.2023
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Assisted customers with product inquiries, providing exceptional service and support.
- Collaborated with team members to maintain cleanliness and organization of work area.
- Resolved customer complaints professionally, enhancing overall satisfaction.
- Promoted ongoing sales and promotions to boost store revenue effectively.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels, communicating restock needs to management proactively.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed customer transactions efficiently using point-of-sale systems.
Server
Sonny's BBQ
05.2023 - 04.2024
- Accurately took and processed orders using point-of-sale system.
- Maintained cleanliness and organization of dining area and kitchen.
- Collaborated with team members to ensure efficient table turnover.
- Upsold daily specials, enhancing overall guest experience and satisfaction.
- Responded promptly to customer inquiries and resolved issues effectively.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Patient Care Technician
Sarasota Memorial Hospital
01.2024 - Current
- Assisted in daily living activities, ensuring patient comfort and safety.
- Maintained cleanliness and organization of patient care areas.
- Documented patient information accurately in electronic health records.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Monitored patient vital signs and reported changes to nursing staff.
Education
C.N.A
Premier Nursing Academy
Bradenton,FL2022
High School Diploma -
Parrish Community High School
Parrish, FL2021
Skills
- Time management
- Customer service excellence
- Conflict resolution skills
- CPR certification
- Team collaboration
Certification
BLS certification -2024
Food & Hospitality service skills-2022
Timeline
Patient Care Technician
Sarasota Memorial Hospital
01.2024 - Current
Server
Sonny's BBQ
05.2023 - 04.2024
Cashier
Crazy Papas
01.2022 - 11.2023
Server
Wing House
08.2021 - 12.2022
Server
Geckos Grill & Pub
05.2019 - 11.2019
Hair Salon Assistant
Glam Hair
01.2018 - 08.2021
Gymnastics Coach
South Florida Gymnastics
09.2017 - 12.2018
C.N.A
Premier Nursing Academy
High School Diploma -
Parrish Community High School